No images in cPanel

[Spirogg]

Hello,

Upon a new installation of cPanel, when creating your first account domain.com you go to cpanel and there are no images in cpanel. I had to force reinstall cpanel - update and then it worked ??

thanks

spiro

 

[cPanelLauren]

Hi @Spirogg

Are you referring to the Icons that should be present in the cPanel UI? That's definitely not the normal behavior. What version of cPanel are you installing on the server? I'd like to see if I can replicate this behavior on a test server.


Thanks!

 

[Spirogg]

"Are you referring to the Icons that should be present in the cPanel UI?" YES

hi the latest version
Installed Version:
70.0.32
Current Tier:
release

this is what was used when I installed cPanel. but now I see disabled and sometimes it not saying disabled ? in my WHM, also sometimes when I go to updates to see whats there, I do not see disabled or the other version numbers for current and edge, it seems sporadic the wording shows up and sometimes it does not ? really weird

 

[Spirogg]

PS this is a fresh install of centos 7 with latest apache from cpanel no cloud no nothing, I added a domain just to test if it worked with autossl thats it... hopefully any issues you guys have found and are trying to fix will resolve this and fix it.

seems like there is somesort of cache not working properly, do you use cache system for cpanel also - so if we are just on normal server like mine does cpanel install some sort of cache ? or is this your end of server. where disabled shows or doesnt show sometimes ?

 

[cPanelLauren]

Hi @Spirogg

Yesterday afternoon we disabled the ability to update to v70 for RELEASE due to some internal cases which were filed yesterday. This causes the following to be displayed:



So this means that new installs will get v68 until the version (v70.0.34) with the resolution to those issues is moved into RELEASE. I'm sorry for any confusion.

I looked for other reports of the issue you experienced and didn't find anything of note, are you going to be installing on more servers or was this the only one?

cPanel does use caching but I think the "disabled" notification you're seeing and not seeing is related to caching on one of the mirrors you're pulling from. I've got this up on my own personal test server right now and trying to replicate but I believe the issue may have resolved itself at this point.


Thanks!

 

[Spirogg]

@cPanelLauren

9527337 this was the ticket number to the issue with the images so you see what they did to fix this the first time it happened on one server.. this was fresh install centos 7 and cPanel 70.0.32 thats what was the initial build for cpanel that was installed just fyi

 

[cPanelLauren]

Hi @Spirogg

This is the resolution for the issue

I ran "/usr/local/cpanel/bin/rebuild_sprites" and "/usr/local/cpanel/bin/sprite_generator", then restarted cpsrvd with "/scripts/restartsrv_cpsrvd".

Which I can confirm will resolve the issue - though it doesn't explain why it occurred on your server and right now, because v70 has been moved to disabled while some critical issues are resolved I'm not able to test this. As soon as they re-enable updates I'll try again.

Thanks!