no immediate delivery: load average xx

webstyler

Well-Known Member
Nov 20, 2003
445
0
166
Hello

customer send email but delivery delayed for more than 3 hours ..

2013-05-11 17:03:01 1Ubuh1-0004dK-1F <= xx
2013-05-11 17:03:01 1Ubuh1-0004dK-1F no immediate delivery: load average 12.74
2013-05-11 20:33:50 1Ubuh1-0004dK-1F SMTP connection outbound xx
2013-05-11 20:33:51 1Ubuh1-0004dK-1F => xx R=lookuphost T=remote_smtp H=xx
2013-05-11 20:33:51 1Ubuh1-0004dK-1F Completed

Possible to set retry rules for re-send with less waiting time ??

Thanks
 

webstyler

Well-Known Member
Nov 20, 2003
445
0
166
Yes

the question is how to set retry rule for this to force to retry after x minutes and not after more than 3 hours ?

I know how to work with retry rules, but not found this specify error ()
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
Hello :)

The primary issue I see is this notice:

Code:
no immediate delivery: load average 12.74
This indicates delivery is not possible because your server load is higher than the configured load threshold defined in the /etc/exim.conf file. You can find that value via:

Code:
# grep queue_only_load /etc/exim.conf
You will need to increase this value via the "Advanced Editor" tab of "WHM Home » Service Configuration » Exim Configuration Manager", or reduce the load on the server to allow for delivery.

Thank you.
 

webstyler

Well-Known Member
Nov 20, 2003
445
0
166
Hello :)

The primary issue I see is this notice:

Code:
no immediate delivery: load average 12.74
This indicates delivery is not possible because your server load is higher than the configured load threshold defined in the /etc/exim.conf file. You can find that value via:

Code:
# grep queue_only_load /etc/exim.conf
You will need to increase this value via the "Advanced Editor" tab of "WHM Home » Service Configuration » Exim Configuration Manager", or reduce the load on the server to allow for delivery.

Thank you.
Hello Michael

yes, but in our scenario server has been "overloaded" only for a few minutes while the delivery was delayed for hours

so, we would like to settings the retry rules for this any x minutes and not any 4/5 hours :)

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
By default, Exim specifies retries every 15 minutes for 2 hours, then increasing retry intervals, starting at 1 hour and increasing each time by a factor of 1.5, up to 16 hours, then retries every 8 hours until 4 days have passed since the first failed delivery. This is documented at:

32. Retry configuration

You can edit these rules via the "Advanced Editor" in "WHM Home » Service Configuration » Exim Configuration Manager". The section is titled:

"Section: RETRYBLOCK"

Thank you.
 

webstyler

Well-Known Member
Nov 20, 2003
445
0
166
By default, Exim specifies retries every 15 minutes for 2 hours, then increasing retry intervals, starting at 1 hour and increasing each time by a factor of 1.5, up to 16 hours, then retries every 8 hours until 4 days have passed since the first failed delivery. This is documented at:

32. Retry configuration

You can edit these rules via the "Advanced Editor" in "WHM Home » Service Configuration » Exim Configuration Manager". The section is titled:

"Section: RETRYBLOCK"

Thank you.
Hi Michael

ok, but you known what is the specified rule for this ?

example : for quota I can set

* quota F,1h,15m; G,2d,1h,2;

but what for delivered delay / load average ? there is error defined ?

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,203
363
These messages are placed in the queue and the standard retry rules apply. I'm not aware of a method to implement custom retry rules for these specific types of messages.

Thank you.