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no pop-up for showing hidden files - File Manager

Discussion in 'User Experience' started by armin654, Jun 7, 2014.

  1. armin654

    armin654 Well-Known Member

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    Hello guys
    We have set up a new Cpanel server and sadly we are seeing a bug in FILE MANAGER section.
    No pop-up page appears when user click on FILE MANAGER or LEGACY FILE MANAGER for checking the ability of seeing HIDDEN FILES like htaccess

    Code:
    #cat /usr/local/cpanel/version
    11.42.1.16
    

    However users can see the hidden files from FTP access but we want to give them access to view hidden files from Cpanel. Unfortunately by clicking on "reset all interface settings " nothing will be changed.

    POPUP blocker is not enabled, tested on FireFox and Chrome. STILL NO CHANCE!

    Thank you for your attention on this case
     
    #1 armin654, Jun 7, 2014
    Last edited: Jun 7, 2014
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Are you set to use x3 or are you using some other style, like RVskin?
     
  3. armin654

    armin654 Well-Known Member

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    X3 is used.
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    The "reset all interface settings" option at the bottom of the cPanel interface should bring back the directory selection options in cPanel. Do you notice any errors in /usr/local/cpanel/logs/error_log when using this option? Are you sure the account is not at it's disk space or inodes limit?

    Note: You could move the /home/$username/.cpanel directory out of the way and that will regenerate the cache files after logging into cPanel again, but that's not really a good way of determining why the "reset all interface settings" option is not working as intended.

    Thank you.
     
  5. cPanelAdamF

    cPanelAdamF cPanel Product Owner
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    Twitter:
    Starting in 11.42 and continued in 11.44, when you launch the File Manager from the quick links in the top navigation on every page, it will launch File Manager directly with hidden files shown by default. If you launch File Manager from the icon in the main navigation area, you should still see the modal window appear with the configuration options you're looking for.

    cPanel_-_Main.png
     
  6. altabear

    altabear Registered

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    Hi,

    When I launch file manager from the top shortcuts it doesn't have the popup. I even tried clicking the "reset all user interface settings" to re-enable the previously hidden popup but that also doesn't work.

    I wonder if there are any other ideas?

    Thanks
    David


     
  7. arjene

    arjene Registered
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    - feature manager
    edit default
    enable: "Directory Selection Popup"

    Regards,

    Arjen
     
  8. armin654

    armin654 Well-Known Member

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    Thank you. Finally i got a proper answer to this question
    My issue is solved
     
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