No recipients for disk usage warning emails

netshine

Member
Dec 5, 2006
9
0
151
When one of my accounts triggers a disk usage warning email, the email bounces back to me saying "A message that you sent contained no recipient addresses, and therefore no delivery could be attempted." This is despite the fact that the account concerned does have an e-mail address associated with it. Is this a known bug in cPanel, or do I need to tweak something? :confused:
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,908
2,216
463
Hello :)

I suggest opening a support ticket with our staff so we can see why the contact email address for the account is not working. You can open a ticket using the following URL:

Submit A Ticket

Thank you.
 

cPanelTristan

Quality Assurance Analyst
Staff member
Oct 2, 2010
7,607
40
248
somewhere over the rainbow
cPanel Access Level
Root Administrator
Also, just to clarify, the contact email is typically located in the following files:

/home/username/.contactemail
/var/cpanel/users/username (the line will be [email protected])

I mention this as it might be that the contact email isn't actually in one of those files and needs to be. It would be great to know the contents of those files to see if they match up for the email user or not:

Code:
cat /home/username/.contactemail
grep -i contactemail /var/cpanel/users/username
Please replace username with the cPanel username for the account.
 

netshine

Member
Dec 5, 2006
9
0
151
Thank you - the email address is present in both of those locations. I have submitted a support ticket (1994618).
 

netshine

Member
Dec 5, 2006
9
0
151
For the benefit of any others who might google upon this thread, the cause of the problem was that I had recently updated the owner of the accounts to a reseller user, and that reseller user did not have a contact email address. So the clients were receiving the emails ok, it was the mail to the reseller that was failing and therefore being diverted to root.