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No recipients for disk usage warning emails

Discussion in 'E-mail Discussion' started by netshine, Nov 8, 2011.

  1. netshine

    netshine Member

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    When one of my accounts triggers a disk usage warning email, the email bounces back to me saying "A message that you sent contained no recipient addresses, and therefore no delivery could be attempted." This is despite the fact that the account concerned does have an e-mail address associated with it. Is this a known bug in cPanel, or do I need to tweak something? :confused:
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello :)

    I suggest opening a support ticket with our staff so we can see why the contact email address for the account is not working. You can open a ticket using the following URL:

    Submit A Ticket

    Thank you.
     
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  3. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Also, just to clarify, the contact email is typically located in the following files:

    /home/username/.contactemail
    /var/cpanel/users/username (the line will be CONTACTEMAIL=email@domain.com)

    I mention this as it might be that the contact email isn't actually in one of those files and needs to be. It would be great to know the contents of those files to see if they match up for the email user or not:

    Code:
    cat /home/username/.contactemail
    grep -i contactemail /var/cpanel/users/username
    Please replace username with the cPanel username for the account.
     
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  4. netshine

    netshine Member

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    Thank you - the email address is present in both of those locations. I have submitted a support ticket (1994618).
     
  5. netshine

    netshine Member

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    For the benefit of any others who might google upon this thread, the cause of the problem was that I had recently updated the owner of the accounts to a reseller user, and that reseller user did not have a contact email address. So the clients were receiving the emails ok, it was the mail to the reseller that was failing and therefore being diverted to root.
     
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