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No response from subprocess ( (cpanel)): subprocess exited with status 255

Discussion in 'General Discussion' started by vpsstore, Oct 14, 2013.

  1. vpsstore

    vpsstore Member

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    My host recently migrated our vps to a different node. Subsequently, if I visit:

    Home > Account information > List Accounts

    and then click on 'some' not all domains I get this message:

    I have tried a few things suggested in other threads on this forum, such as:

    service cpanel restart
    /scripts/upcp -force
    service cpanel restart
    /usr/local/cpanel/scripts/perlinstaller --force Storable
    /scripts/upcp
    service cpanel restart

    The problem persists. I decided to post here as I am worried my host will only cause more damage at this point.

    Thank you for any suggestions.
     
  2. vpsstore

    vpsstore Member

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    Ok, seems I *have* resolved this myself, I say *have* tentatively.

    cd /var/cpanel/users
    ls -al

    Shows perms, seems that when my host migrated some of these user files ended up with incorrect ownership. Looked at the list and had to modify a couple from root.xxx (numeric id) to root.actual_username.

    Cpanel seems to load ok now for the affected users.
     
  3. pacwebhosting

    pacwebhosting Member
    PartnerNOC

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    Hi

    Glad you have it sorted :)

    For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log

    As an example of a 500 error you may see:

    [error] [client xxx.xxx.xxx.xxx] client denied by server configuration: /home/cpanelusername/pathtofile

    Paul Nesbitt

    Thanks
     
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  4. cPanelMichael

    cPanelMichael Forums Analyst
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    To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager.

    Thank you.
     
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  5. pacwebhosting

    pacwebhosting Member
    PartnerNOC

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    Whoops my mistake I read it as listing accounts then clicking the domain not going into cPanel

    Thanks

    Paul
     
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