No response from subprocess ( (cpanel)): subprocess exited with status 255

[vpsstore]

My host recently migrated our vps to a different node. Subsequently, if I visit:

Home > Account information > List Accounts

and then click on 'some' not all domains I get this message:

INsertnal server error
500
No response from subprocess ( (cpanel)): subprocess exited with status 255

I have tried a few things suggested in other threads on this forum, such as:

service cpanel restart
/scripts/upcp -force
service cpanel restart
/usr/local/cpanel/scripts/perlinstaller --force Storable
/scripts/upcp
service cpanel restart

The problem persists. I decided to post here as I am worried my host will only cause more damage at this point.

Thank you for any suggestions.

 

[vpsstore]

Ok, seems I *have* resolved this myself, I say *have* tentatively.

cd /var/cpanel/users
ls -al

Shows perms, seems that when my host migrated some of these user files ended up with incorrect ownership. Looked at the list and had to modify a couple from root.xxx (numeric id) to root.actual_username.

Cpanel seems to load ok now for the affected users.

 

[pacwebhosting]

Hi

Glad you have it sorted

For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log

As an example of a 500 error you may see:

[error] [client xxx.xxx.xxx.xxx] client denied by server configuration: /home/cpanelusername/pathtofile

Paul Nesbitt

Thanks

 

[cPanelMichael]

For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log

To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager.

Thank you.

 

[pacwebhosting]

To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager.

Thank you.

Whoops my mistake I read it as listing accounts then clicking the domain not going into cPanel

Thanks

Paul