No response from subprocess ( (cpanel)): subprocess exited with status 255

vpsstore

Member
Nov 13, 2010
13
0
51
My host recently migrated our vps to a different node. Subsequently, if I visit:

Home > Account information > List Accounts

and then click on 'some' not all domains I get this message:

INsertnal server error
500
No response from subprocess ( (cpanel)): subprocess exited with status 255
I have tried a few things suggested in other threads on this forum, such as:

service cpanel restart
/scripts/upcp -force
service cpanel restart
/usr/local/cpanel/scripts/perlinstaller --force Storable
/scripts/upcp
service cpanel restart

The problem persists. I decided to post here as I am worried my host will only cause more damage at this point.

Thank you for any suggestions.
 

vpsstore

Member
Nov 13, 2010
13
0
51
Ok, seems I *have* resolved this myself, I say *have* tentatively.

cd /var/cpanel/users
ls -al

Shows perms, seems that when my host migrated some of these user files ended up with incorrect ownership. Looked at the list and had to modify a couple from root.xxx (numeric id) to root.actual_username.

Cpanel seems to load ok now for the affected users.
 

pacwebhosting

Member
PartnerNOC
Jul 4, 2007
14
0
51
UK
cPanel Access Level
DataCenter Provider
Hi

Glad you have it sorted :)

For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log

As an example of a 500 error you may see:

[error] [client xxx.xxx.xxx.xxx] client denied by server configuration: /home/cpanelusername/pathtofile

Paul Nesbitt

Thanks
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
For future ref this log location is a great help with 500 errors /etc/httpd/logs/error_log
To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager.

Thank you.
 

pacwebhosting

Member
PartnerNOC
Jul 4, 2007
14
0
51
UK
cPanel Access Level
DataCenter Provider
To note, the cPanel error log (/usr/local/cpanel/logs/error_log) is more helpful in this particular case because the error occurred within Web Host Manager.

Thank you.
Whoops my mistake I read it as listing accounts then clicking the domain not going into cPanel

Thanks

Paul