SOLVED No response from subprocess error on Account modification

[Kassio Andrade]

Hi team,

Can please help me to solve this ?

When I try log in some account or edit [ Modify account ] is with this error :

Internal Server Error 500
No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.

When try access [ Modify Account ]

(XID 7gn9hw) “/usr/local/cpanel/bin/uapi” reported error code “255” when it ended: Cpanel::Exception/(XID bgh4sq) “/var/cpanel/features/default” is not a valid feature name! at /usr/local/cpanel/Cpanel/Features/Load.pm line 13, <STDIN> line 2.

 at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 96.
    Cpanel::AdminBin::Call::_parse_cpwrapd_response(HASH(0x296a420)) called at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 50
    Cpanel::AdminBin::Call::call("Cpanel", "feature", "LOADFEATUREFILE", "default", undef) called at /usr/local/cpanel/Cpanel/Features/Load.pm line 29
    Cpanel::Features::Load::load_featurelist("default") called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 87
    Cpanel::Features::Cpanel::populate(ARRAY(0x2991ec8), HASH(0x29819f8), HASH(0x295b770)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 166
    Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x29819f8)) called at /usr/local/cpanel/Cpanel.pm line 129
    Cpanel::initcp() called at uapi.pl line 227
    main::script() called at uapi.pl line 139
“/usr/local/cpanel/uapi” exited with status 255 (). at bin/apitool.pl line 259.
 at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 153.
    Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x3b55898)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 534
    Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/usr/local/cpanel/bin/uapi", "args", ARRAY(0x1dab200)) called at /usr/local/cpanel/Cpanel/ApiUtils/Execute.pm line 47
    Cpanel::ApiUtils::Execute::externally_as_user("entieco", "UserManager", "list_users", HASH(0x366dab8)) called at /usr/local/cpanel/Whostmgr/UserManager.pm line 32
    Whostmgr::UserManager::domains_with_data("entieco") called at whostmgr/bin/whostmgr.pl line 3849
    main::edituser("edituser") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
    Whostmgr::Dispatch::_do_call("edituser", HASH(0x360edf8), HASH(0x360c478)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
    Whostmgr::Dispatch::dispatch("edituser", 1, ARRAY(0x3608bd8), HASH(0x360c478)) called at whostmgr/bin/whostmgr.pl line 541

Os details :

[[email protected] ~]# cat /etc/redhat-release
CentOS release 6.10 (Final)

[[email protected] ~]# /usr/local/cpanel/cpanel -V
80.0 (build 15)

[[email protected] ~]# tail -f /usr/local/cpanel/logs/error_log

 at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 96.
 Cpanel::AdminBin::Call::_parse_cpwrapd_response(HASH(0x20637d8)) called at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 50
 Cpanel::AdminBin::Call::call("Cpanel", "feature", "LOADFEATUREFILE", "default", undef) called at /usr/local/cpanel/Cpanel/Features/Load.pm line 29
 Cpanel::Features::Load::load_featurelist("default") called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 87
 Cpanel::Features::Cpanel::populate(ARRAY(0x2063eb0), HASH(0x2053848), HASH(0x20637f0)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 166
 Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x2053848)) called at /usr/local/cpanel/Cpanel.pm line 129
 Cpanel::initcp() called at cpanel.pl line 767
 cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 321
[2019-06-17 09:40:37 -0400] info [cpaneld] Internal Server Error: "GET /cpsess3307319965/frontend/paper_lantern/index.html?login=1&post_login=13792268982532 HTTP/1.1" 500 No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.

Tried:

- Update Cpanel/WHM
- Recreate feature list
- Change package/feature
- Fix rpm

Thanks .

 

[cPanelMichael]

Hello @Kassio Andrade,

Can you review the permission values assigned to the /var/cpanel/features/ directory on the affected system? You can check with the following command:

stat /var/cpanel/features

The permissions for this directory should be 0755 by default. You can update the permissions for this directory using the following command if necessary:

chmod 0755 /var/cpanel/features

Let me know if this helps.

Thank you.

 

[Kassio Andrade]

Hi Michael,

Thanks, I really doesn't checked this ._. so, sorry.

Solved !

Thanks again.

 

[James Pietrangelo]

I also had this same problem after asking HostGator to perform some server upgrades which included upgrading to the latest cPanel version. Afterwards, I was getting the same dreaded Internal Server Error 500 message. Something in the upgrade process must have reset the file /var/cpanel/features to the wrong permissions. Once I set it to 0755 everything started working again. Thank you forum gods.