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SOLVED No response from subprocess error on Account modification

Discussion in 'General Discussion' started by Kassio Andrade, Jun 17, 2019.

  1. Kassio Andrade

    Kassio Andrade Registered

    Joined:
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    Location:
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    Hi team,

    Can please help me to solve this ?

    When I try log in some account or edit [ Modify account ] is with this error :

    Code:
    Internal Server Error 500
    No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.

    When try access [ Modify Account ]

    Code:
    (XID 7gn9hw) “/usr/local/cpanel/bin/uapi” reported error code “255” when it ended: Cpanel::Exception/(XID bgh4sq) “/var/cpanel/features/default” is not a valid feature name! at /usr/local/cpanel/Cpanel/Features/Load.pm line 13, <STDIN> line 2.
    
     at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 96.
        Cpanel::AdminBin::Call::_parse_cpwrapd_response(HASH(0x296a420)) called at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 50
        Cpanel::AdminBin::Call::call("Cpanel", "feature", "LOADFEATUREFILE", "default", undef) called at /usr/local/cpanel/Cpanel/Features/Load.pm line 29
        Cpanel::Features::Load::load_featurelist("default") called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 87
        Cpanel::Features::Cpanel::populate(ARRAY(0x2991ec8), HASH(0x29819f8), HASH(0x295b770)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 166
        Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x29819f8)) called at /usr/local/cpanel/Cpanel.pm line 129
        Cpanel::initcp() called at uapi.pl line 227
        main::script() called at uapi.pl line 139
    “/usr/local/cpanel/uapi” exited with status 255 (). at bin/apitool.pl line 259.
     at /usr/local/cpanel/Cpanel/ChildErrorStringifier.pm line 153.
        Cpanel::ChildErrorStringifier::die_if_error(Cpanel::SafeRun::Object=HASH(0x3b55898)) called at /usr/local/cpanel/Cpanel/SafeRun/Object.pm line 534
        Cpanel::SafeRun::Object::new_or_die("Cpanel::SafeRun::Object", "program", "/usr/local/cpanel/bin/uapi", "args", ARRAY(0x1dab200)) called at /usr/local/cpanel/Cpanel/ApiUtils/Execute.pm line 47
        Cpanel::ApiUtils::Execute::externally_as_user("entieco", "UserManager", "list_users", HASH(0x366dab8)) called at /usr/local/cpanel/Whostmgr/UserManager.pm line 32
        Whostmgr::UserManager::domains_with_data("entieco") called at whostmgr/bin/whostmgr.pl line 3849
        main::edituser("edituser") called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 259
        Whostmgr::Dispatch::_do_call("edituser", HASH(0x360edf8), HASH(0x360c478)) called at /usr/local/cpanel/Whostmgr/Dispatch.pm line 157
        Whostmgr::Dispatch::dispatch("edituser", 1, ARRAY(0x3608bd8), HASH(0x360c478)) called at whostmgr/bin/whostmgr.pl line 541

    Os details :
    Code:
    [[email protected] ~]# cat /etc/redhat-release
    CentOS release 6.10 (Final)
    
    [[email protected] ~]# /usr/local/cpanel/cpanel -V
    80.0 (build 15)
    

    [[email protected] ~]# tail -f /usr/local/cpanel/logs/error_log
    Code:
     at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 96.
     Cpanel::AdminBin::Call::_parse_cpwrapd_response(HASH(0x20637d8)) called at /usr/local/cpanel/Cpanel/AdminBin/Call.pm line 50
     Cpanel::AdminBin::Call::call("Cpanel", "feature", "LOADFEATUREFILE", "default", undef) called at /usr/local/cpanel/Cpanel/Features/Load.pm line 29
     Cpanel::Features::Load::load_featurelist("default") called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 87
     Cpanel::Features::Cpanel::populate(ARRAY(0x2063eb0), HASH(0x2053848), HASH(0x20637f0)) called at /usr/local/cpanel/Cpanel/Features/Cpanel.pm line 166
     Cpanel::Features::Cpanel::augment_hashref_with_features(__CPANEL_HIDDEN__, HASH(0x2053848)) called at /usr/local/cpanel/Cpanel.pm line 129
     Cpanel::initcp() called at cpanel.pl line 767
     cpanel::cpanel::script("cpanel::cpanel", "./frontend/paper_lantern/index.html") called at cpanel.pl line 321
    [2019-06-17 09:40:37 -0400] info [cpaneld] Internal Server Error: "GET /cpsess3307319965/frontend/paper_lantern/index.html?login=1&post_login=13792268982532 HTTP/1.1" 500 No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file.
    Tried:

    - Update Cpanel/WHM
    - Recreate feature list
    - Change package/feature
    - Fix rpm

    Thanks .
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Kassio Andrade,

    Can you review the permission values assigned to the /var/cpanel/features/ directory on the affected system? You can check with the following command:

    Code:
    stat /var/cpanel/features
    The permissions for this directory should be 0755 by default. You can update the permissions for this directory using the following command if necessary:

    Code:
    chmod 0755 /var/cpanel/features
    Let me know if this helps.

    Thank you.
     
  3. Kassio Andrade

    Kassio Andrade Registered

    Joined:
    Jun 17, 2019
    Messages:
    2
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    1
    Trophy Points:
    3
    Location:
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    DataCenter Provider
    Hi Michael,

    Thanks, I really doesn't checked this ._. so, sorry.

    Solved !

    Thanks again.
     
    cPanelMichael likes this.
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