No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7

[wheelerc]

When attempting to login to WHM (as root) I get the following error:

Internal Server Error

500

No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7

cpsrvd/11.42.1.25 Server at ***

Any ideas on how to fix this? Websites on the server are still online. I've tried restarting cpanel (service cpanel restart) and a reboot of the server with no luck.

- - - Updated - - -

cpanel error log looks like this:

-- RESTART MARKER (PID 10388 at 1407701625)--
Building global cache for cpanel...Done
Duplicate logaccess:  at cpsrvd-ssl line 6400
        main::body_internal_error(500, 'No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 6459
        main::internal_error('No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 9479
        main::handle_subprocess_failure(3, 'html', 2, 'No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 7712
        main::subprocess_handler('whostmgr (cpanel)', 'IO::Handle=GLOB(0xad42e60)', 'IO::Handle=GLOB(0xad42df0)', 0, 'html') called at cpsrvd-ssl line 7891
        main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 6638
        main::dodoc_whostmgrd() called at cpsrvd-ssl line 1824
        main::dodoc('HASH(0xf6e150)') called at cpsrvd-ssl line 1355
        main::handle_one_connection() called at cpsrvd-ssl line 996
Internal Server Error: "GET /cpsess8308758156/ HTTP/1.1" 500 No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7

 

[iserversupport]

Try a force upcp

/scripts/upcp --force

 

[wheelerc]

Try a force upcp

/scripts/upcp --force

Thanks for the response

I don't really want to do that as I had been getting a message about updates not being applied recently due to the MySQL version on the server not being 5.5, which was blocking the update. As it stands the server is fully functional aside from WHM not working, so I don't want to force an update.

Is there a script to reinstall the current cPanel version wihtout updating anything?

 

[cPanelMichael]

Hello

Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

 

[wheelerc]

Hello

Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.

I have just opened ticket # 5333967 regarding this issue.

 

[cPanelMichael]

To update, it looks like this is the result of filesystem corruption. The user has been advised to run FSCK or consult with a system administrator for assistance troubleshooting the filesystem errors.

Thank you.