The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7

Discussion in 'General Discussion' started by wheelerc, Aug 10, 2014.

  1. wheelerc

    wheelerc Member

    Joined:
    Mar 21, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    When attempting to login to WHM (as root) I get the following error:

    Internal Server Error

    500

    No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7

    cpsrvd/11.42.1.25 Server at ***

    Any ideas on how to fix this? Websites on the server are still online. I've tried restarting cpanel (service cpanel restart) and a reboot of the server with no luck.

    - - - Updated - - -

    cpanel error log looks like this:

    Code:
    -- RESTART MARKER (PID 10388 at 1407701625)--
    Building global cache for cpanel...Done
    Duplicate logaccess:  at cpsrvd-ssl line 6400
            main::body_internal_error(500, 'No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 6459
            main::internal_error('No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 9479
            main::handle_subprocess_failure(3, 'html', 2, 'No response from subprocess (whostmgr (cpanel)): subprocess was ...') called at cpsrvd-ssl line 7712
            main::subprocess_handler('whostmgr (cpanel)', 'IO::Handle=GLOB(0xad42e60)', 'IO::Handle=GLOB(0xad42df0)', 0, 'html') called at cpsrvd-ssl line 7891
            main::cpHandler('app', 'whostmgr', 'json', 0) called at cpsrvd-ssl line 6638
            main::dodoc_whostmgrd() called at cpsrvd-ssl line 1824
            main::dodoc('HASH(0xf6e150)') called at cpsrvd-ssl line 1355
            main::handle_one_connection() called at cpsrvd-ssl line 996
    Internal Server Error: "GET /cpsess8308758156/ HTTP/1.1" 500 No response from subprocess (whostmgr (cpanel)): subprocess was killed with signal 7
     
  2. iserversupport

    iserversupport Well-Known Member

    Joined:
    Nov 4, 2013
    Messages:
    91
    Likes Received:
    0
    Trophy Points:
    6
    Location:
    India
    cPanel Access Level:
    Root Administrator
    Try a force upcp

    /scripts/upcp --force
     
  3. wheelerc

    wheelerc Member

    Joined:
    Mar 21, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    Thanks for the response :)

    I don't really want to do that as I had been getting a message about updates not being applied recently due to the MySQL version on the server not being 5.5, which was blocking the update. As it stands the server is fully functional aside from WHM not working, so I don't want to force an update.

    Is there a script to reinstall the current cPanel version wihtout updating anything?
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,743
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    Hello :)

    Please open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
  5. wheelerc

    wheelerc Member

    Joined:
    Mar 21, 2012
    Messages:
    7
    Likes Received:
    0
    Trophy Points:
    1
    cPanel Access Level:
    Root Administrator
    I have just opened ticket # 5333967 regarding this issue.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

    Joined:
    Apr 11, 2011
    Messages:
    30,743
    Likes Received:
    662
    Trophy Points:
    113
    cPanel Access Level:
    Root Administrator
    To update, it looks like this is the result of filesystem corruption. The user has been advised to run FSCK or consult with a system administrator for assistance troubleshooting the filesystem errors.

    Thank you.
     
Loading...

Share This Page