No reverse DNS (PTR) entries for cPanel account with dedicated IP

basketmen

Well-Known Member
Sep 9, 2010
128
1
66
My server using centos & cpanel

i checked in intodns.com
for domain.com no problem

but for cpanel account with dedicated IP, for example clientdomain1.com, get this error message :
ERROR: No reverse DNS (PTR) entries. The problem MX records are: 1.2.3.4.in-addr.arpa -> no reverse (PTR) detected You should contact your ISP and ask him to add a PTR record for your ips

Can i solved it by my self,
or
need to contact ISP to set reverse the dedicated ip to domain clientdomain1.com?





in this person post in wht, he said can solved it by himself
funkseo;8568551 said:
I have solved without contacting ISP.
There was a missing record on DNS for mx. I added 2 mx records mail.example.org and example.org
I don't get any error now.
but which part is he mean? i check in WHM > Edit DNS Zone > clientdomain1.com already have this line :
mail 14400 IN CNAME clientdomain1.com.
 
Last edited by a moderator:

basketmen

Well-Known Member
Sep 9, 2010
128
1
66
I think i already solved it, checked with intodns.com no above message again:

- WHM > Exim Configuration Manager > Send mail from account’s dedicated IP address: to On

- then contact ISP request rdns the dedicated ip to mail.clientdomain1.com


is this 2 steps already correct & enough guys? hope will help others that need this information
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,904
2,218
463
Hello :)

Yes, those steps are sufficient.

Thank you.