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No reverse DNS (PTR) entries for cPanel account with dedicated IP

Discussion in 'Bind/DNS/Nameserver' started by basketmen, Oct 28, 2015.

  1. basketmen

    basketmen Well-Known Member

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    My server using centos & cpanel

    i checked in intodns.com
    for domain.com no problem

    but for cpanel account with dedicated IP, for example clientdomain1.com, get this error message :

    Can i solved it by my self,
    or
    need to contact ISP to set reverse the dedicated ip to domain clientdomain1.com?





    in this person post in wht, he said can solved it by himself
    but which part is he mean? i check in WHM > Edit DNS Zone > clientdomain1.com already have this line :
     
    #1 basketmen, Oct 28, 2015
    Last edited by a moderator: Oct 28, 2015
  2. keat63

    keat63 Well-Known Member

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    RDNS is implimented by the data centre
     
  3. basketmen

    basketmen Well-Known Member

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    but in this person post in wht, he said can solved it by himself
    which part is he mean in whm/ssh?
     
  4. basketmen

    basketmen Well-Known Member

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    I think i already solved it, checked with intodns.com no above message again:

    - WHM > Exim Configuration Manager > Send mail from account’s dedicated IP address: to On

    - then contact ISP request rdns the dedicated ip to mail.clientdomain1.com


    is this 2 steps already correct & enough guys? hope will help others that need this information
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Yes, those steps are sufficient.

    Thank you.
     
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  6. mageshm

    mageshm Well-Known Member

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    @Michael,
    I have a question, Without creating RDNS from IP provider end (such as ISP, Datacenter, etc..,) will work ? Because till now I used to create RDNS for our client in our server (We have own IP pools).
     
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  7. cPanelMichael

    cPanelMichael Forums Analyst
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