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No root email coming

Discussion in 'E-mail Discussion' started by isaacl, Feb 18, 2013.

  1. isaacl

    isaacl Active Member

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    I set the root email to forward to my email address using the Edit System Mail Preferences screen, but I'm not getting any emails.
    If I run "exim -bt root" from a prompt, I get "mail to root@servername.example.com is discarded" (I changed the hostname).
    Anyone know how I can fix this?
    Thanks!
     
  2. quietFinn

    quietFinn Well-Known Member

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    Is the forward in /root/.forward ?
     
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  3. isaacl

    isaacl Active Member

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    Yep, it's there.
     
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Any clues if you look here?

    Home » Email » Mail Delivery Reports

    Any issues with your domain?
    /http://www.intodns.com/
     
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  5. isaacl

    isaacl Active Member

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    Nothing there at all.
    And my email goes through Google Apps, and the domain DNS is going through GoDaddy.
    There are a bunch of DNS entries set up in cPanel, but there are no MX records, and that didn't affect my email before - I just moved everything over from a different cPanel server, and everything was fine there, and running a test on intodns.com didn't come up with any issues...
    Thanks!
     
  6. Infopro

    Infopro cPanel Sr. Product Evangelist
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    On the Edit System Mail Preferences page, root, cPanel, and nobody's mail, are system mails that are forwarded according to your settings here, to another email address. This should be an off server email address and would not use google apps for anything that I'm aware of.

    Moving an account wouldn't have any affect on this, this is server configuration settings.
     
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  7. isaacl

    isaacl Active Member

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    Yep, nobody and cpanel are going to root, and root is set to forward to my email address (which happens to be using Google Apps).
     
  8. Infopro

    Infopro cPanel Sr. Product Evangelist
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    On the same server?
     
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  9. isaacl

    isaacl Active Member

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    The email address? No, it runs through Google Apps email, which is going through their servers (it's basically Gmail for your own domain).
    The DNS settings, including MX entries, are all set up through GoDaddy, and all other emails are working.
     
  10. quietFinn

    quietFinn Well-Known Member

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    If the email address is user@domain.com, there is not an account for domain domain.com in this server?
     
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  11. isaacl

    isaacl Active Member

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    There are no email accounts for that domain on that server, that is correct, since I'm using Google Apps for email, instead of cPanel.
     
  12. isaacl

    isaacl Active Member

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    OK, I had someone from the company I bought my cPanel license from look at it, and he seems to have gotten it working.
    He said that the "Initial default/catch-all forwarder destination" setting in Tweak Settings was set to Blackhole, instead of System account.
    The weird thing is, I had it set like that on my old server (I copied the settings over), and I didn't have any issues...
    Is there some other setting that isn't working correctly?
     
  13. quietFinn

    quietFinn Well-Known Member

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    It should be set to Fail
    Read here:
    Why you should use :fail:
     
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  14. isaacl

    isaacl Active Member

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    I can set it to fail, but why would root email/notifications be affected by that setting??
     
  15. isaacl

    isaacl Active Member

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    Fail seems to be working too...
    Guess it's OK for now, but I still don't understand why root email would be affected by that setting...
     
  16. quietFinn

    quietFinn Well-Known Member

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    Me neither, haven't been able to replicate that in a test server.
     
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  17. isaacl

    isaacl Active Member

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    Had to move my server to a different location within the datacenter and to different IP addresses, and I'm having the same issue again.
    Anyone have any ideas?
     
  18. ruzbehraja

    ruzbehraja Well-Known Member

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    It must be your DNS on the cpanel server.

    You said that it was thru GoDaddy, but did you check the defaults through WHM?

    Is the MX record of the domain set to "Remote"?
    It may currently be set to Auto or Local and hence the mails are not going out.
     
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