ramorse

Well-Known Member
Sep 6, 2003
255
5
168
cPanel Access Level
Root Administrator
On one of my servers when I login to a users Cpanel and got to Site Software, none of the packages that are listed in WHM appear.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Hello :)

Please browse to:

"WHM Home » cPanel » Install cPAddons Site Software"

Enable "Force Refresh of All cPAddons Site Software Sources" and click on "Update cPAddon Config". Let us know if the issue persists.

Thank you.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Do you notice any error messages in /usr/local/cpanel/logs/error_log when accessing this feature from cPanel?

Thank you.
 

ramorse

Well-Known Member
Sep 6, 2003
255
5
168
cPanel Access Level
Root Administrator
I see warning errors but none that match the timestamp of accessing the Site Software feature in the user's Cpanel. I tried several times.
 

ramorse

Well-Known Member
Sep 6, 2003
255
5
168
cPanel Access Level
Root Administrator
I also trie forcing the updates in WHM again, looked at the error_log again and saw a few lines at the end of the file like:
info [cpaddons] Successfully verified signature for cpanel (key types: release).
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,216
463
Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

Thank you.