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No Special FTP Accounts - Shows Error

Discussion in 'General Discussion' started by ekhoo74, Jan 30, 2018.

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  1. ekhoo74

    ekhoo74 Registered

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    Location:
    Kuala Lumpur Malaysia
    cPanel Access Level:
    Reseller Owner
    It happens to only one of my cpanel accounts. Sync FTP passwords doesn't seem to fix the issue. Changed the Account password several times and resynced but no show.

    It shows unknown error.
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
    Staff Member

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    Hello,

    Your access level shows as "Reseller Owner". Do you have root access to this server? If so, please let us know the output you see in /usr/local/cpanel/logs/error_log when this happens. Otherwise, please report this to your web hosting provider so they can take a closer look.

    Thank you.
     
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