No statistics being reported in cPanel or WHM

[vlus]

Hello:

I am a reseller. My parent host supposedly was migrating our sites to another machine in mid-February. Supposedly, cPanel was performing this service for them.

Ever since then, neither our main site or any of our clients sites have any webstats. I have repeatedly told our parent host that we can not run a business that is in part based upon bandwidth consumption, if neither we or our end clients have working statistics.

I have complained numerous times and each time they say they are waiting on cPanel.

Has anyone else had such a problem, and are their any cPanel techs on this board to offer suggestions? I don't think I can put a TT in directly with cPanel, since I'm not actually their customer, my parent host is (who supposedly has had an ongoing issue with cPanel about this) I just can't believe in this day and age that it could take 7 weeks to solve such a problem.

Can't they just reload the software or somthing?

Thank you in advance for any light shed!
Vlus

 

[nickn]

My best suggestion is to find a new host

There's nothing you can do to fix it, and well if they haven't fixed it in 3 months, my guess is they just disabled it.