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No statistics being reported in cPanel or WHM

Discussion in 'General Discussion' started by vlus, Apr 7, 2004.

  1. vlus

    vlus Member

    Nov 6, 2003
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    I am a reseller. My parent host supposedly was migrating our sites to another machine in mid-February. Supposedly, cPanel was performing this service for them.

    Ever since then, neither our main site or any of our clients sites have any webstats. I have repeatedly told our parent host that we can not run a business that is in part based upon bandwidth consumption, if neither we or our end clients have working statistics.

    I have complained numerous times and each time they say they are waiting on cPanel.

    Has anyone else had such a problem, and are their any cPanel techs on this board to offer suggestions? I don't think I can put a TT in directly with cPanel, since I'm not actually their customer, my parent host is (who supposedly has had an ongoing issue with cPanel about this) I just can't believe in this day and age that it could take 7 weeks to solve such a problem.

    Can't they just reload the software or somthing?

    Thank you in advance for any light shed!
  2. nickn

    nickn Well-Known Member PartnerNOC

    Jun 15, 2003
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    My best suggestion is to find a new host :)

    There's nothing you can do to fix it, and well if they haven't fixed it in 3 months, my guess is they just disabled it.

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