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No Urchin for one account

Discussion in 'General Discussion' started by Jeewhizz, Sep 5, 2003.

  1. Jeewhizz

    Jeewhizz Well-Known Member

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    I have a client and urchin stopped processing his logs on the 26th August. Every other account i've checked on the server is fine,a nd is being processed, apart from this one...

    I know nothing has been changed in teh admin area, and just wondered if any one knew what might be the problem.

    Cheers

    Jee

    cPanel.net Support Ticket Number:
     
  2. kris1351

    kris1351 Well-Known Member

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    Make sure the scheduler is running properly first. We had one account when doing the upgrade this happened to. We had to delete the account from the Urchin panel then manually delete the urchin stats folder they had. That was the only way we could get their site to start processing stats again.

    cPanel.net Support Ticket Number:
     
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