Saevios

Registered
Feb 6, 2014
2
0
1
cPanel Access Level
Reseller Owner
Hi Everyone,

A client has 2 domains with us, Primary email domain is domain.za.org and web site domain is domain.co.za (designed with Joomla). Both were hosted at the same company (HostA), with a online form located on domain.co.za that gets emailed to domain.za.org.

I have moved domain.co.za to HostB, with the form still sending mails to domain.za.org at HostA, but when someone fills in the form, the administrator of the site receives the following Bounce back message (the email not reaching the intended recipient):
Code:
Mail Delivery System wrote:
   This message was created automatically by mail delivery software.

   A message that you sent could not be delivered to one or more of its
   recipients. This is a permanent error. The following address(es) failed:

     [email protected]
        No Such User Here

   ------ This is a copy of the message, including all the headers. ------

   Return-path: [email protected]
   Received: from lbxzzibb by host5.xxxxxxxxxx.co.za with local (Exim 4.82)
   (envelope-from [email protected])
   id 1WBIxk-0004PI-K1
   for [email protected]; Thu, 06 Feb 2014 09:01:28 +0200
   To: [email protected]
   Subject: Kyokushin Cape Town: test
   X-PHP-Script: http://www.domain.co.za/index.php/contact-us for 197.83.xxx.xxx
   Date: Thu, 6 Feb 2014 09:01:28 +0200
   From: Kyokushin Cape Town [email protected]
   Reply-To: [email protected]
   Message-ID: [email protected]
   X-Priority: 3
   X-Mailer: PHPMailer 5.2.1 (http://code.google.com/a/apache-extras.org/p/phpmailer/]phpmailer - PHPMailer is a Full Featured Email Transfer Class for PHP - Google Project Hosting)
   MIME-Version: 1.0
   Content-Transfer-Encoding: 8bit
   Content-Type: text/plain; charset="utf-8"

   This is an enquiry email via http://www.domain.co.za/ from:
   [email protected]

   Hi. Please reply if you receive this message from the site.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
Hello :)

Check to make sure that domain.za.org is in the /etc/remotedomains file on HostB if it's email is still handled on the HostB server. You can ensure it remains in the /etc/remotedomains file by using "WHM Home » DNS Functions » Edit DNS Zone" on HostB and updating the email routing for domain.za.org to "Remote Mail Exchanger".

Thank you.
 

Saevios

Registered
Feb 6, 2014
2
0
1
cPanel Access Level
Reseller Owner
Hello :)

Check to make sure that domain.za.org is in the /etc/remotedomains file on HostB if it's email is still handled on the HostB server. You can ensure it remains in the /etc/remotedomains file by using "WHM Home » DNS Functions » Edit DNS Zone" on HostB and updating the email routing for domain.za.org to "Remote Mail Exchanger".

Thank you.
Thanks for the reply. How would I do this in CPanel, as I am not using WHM. And inside of /etc/ there is only a domain folder called domain.co.za, with a few other files inside. not sure if i need to edit any of them?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,202
363
You will need to access the "Edit a DNS Zone" option in Web Host Manager or access SSH as "root". Please relay the information from my previous response to your web hosting provider if you do not have access to either of those options.

Thank you.