No webmail options

[Brooky A]

From cPanel if I click "Check Email" I then see "WebMail Login" with loading animation which then I get a "Site Can't be reached" error. There are no webmail options even though they are enabled in "Tweak Settings" of WHM.

Can anyone give me any clues?

 

[cPRex]

Hey there! I'm sorry to hear about this issue with the webmail tools. It sounds like this could be a port issue if the site isn't able to be accessed. Can you ensure that port 2096 is open in your server's firewall? For a full list of ports needed for cPanel to function you can reference the followig documentation page:

How to Configure Your Firewall for cPanel & WHM Services | cPanel & WHM Documentation

This document lists the ports that cPanel & WHM uses, and which services use each of these ports, to allow you to better configure your firewall.

docs.cpanel.net

 

[Brooky A]

Now that would make sense!! Thank you.

 

[cPRex]

Sure thing! If that's not, let me know and we can try some other things.