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None of the authentication methods supported by this client are supported by your server.

Discussion in 'E-mail Discussion' started by arjanvr, May 24, 2017.

  1. arjanvr

    arjanvr Well-Known Member

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    Hello,

    This week suddenly a lot of people are having trouble sending email. They get this message while before everything was working fine. Sending using SSL is working fine but when they use no ssl with mail.domainname.nl it returns this error. So nothing changed on their computer.

    "None of the authentication methods supported by this client are supported by your server."

    Did something change or do i need to make a configuration change somewhere since the clients seem to be configured just fine.

    I am confused
    Thanks
     
    #1 arjanvr, May 24, 2017
  2. arjanvr

    arjanvr Well-Known Member

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    My supplier told me to do this:

    "Login from whm>>Exim Configuration manager>>Security>> Here you have to turn off this options "Require clients to connect with SSL or issue the STARTTLS command before they are allowed to authenticate with the server.""

    which did the trick but is a security risk, did something recently change in cpanel that it does not work without this because it all stopped working just a few days ago? And is there a safe workaround?
     
    #2 arjanvr, May 24, 2017
  3. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Before making the change to that option, was the issue affecting email sent via a specific email client, or did you notice this happening for multiple users across different email clients?

    Thank you.
     
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    #3 cPanelMichael, May 24, 2017
  4. arjanvr

    arjanvr Well-Known Member

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    It was for multiple users and as far as i know they are all using some form of outlook
     
    #4 arjanvr, May 24, 2017
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Does the SSL certificate installed for this domain name include the "mail" subdomain? If not, you'd need to update the incoming and outgoing mail server name in the email client to reflect only domain.tld instead of mail.domain.tld. Or, ensure the SSL certificate for the domain name is installed through the AutoSSL feature so that it automatically includes mail.domain.tld in the certificate.

    Thank you.
     
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    #5 cPanelMichael, May 29, 2017
  6. arjanvr

    arjanvr Well-Known Member

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    Well the problem was it stopped sending on non-ssl settings so can that be related to the certificate?
     
    #6 arjanvr, May 29, 2017
  7. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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    #7 cPanelMichael, May 29, 2017
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