Not able to access WHM after fresh installation

[cits_whm]

Greeting to all,
I am new to the forum, but old user of WHM/cPanel.
This is the first time facing the issue due to some setting not sure where, here are the details below:

1. We have DNS registered at HostGator and created a subdomain under it vps.<newDNS> and it's A entry forwarded to Alibaba VPS server.
2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps.<newDNS> or/and <Alibaba-IP-address>

The issue:
We are not able to access WHM: either thru vps.<newDNS>:2087 or <Alibaba-IP-address>:2087

Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS you should look into it yourself.

We followed the steps shared by Alibaba: - Removed -

Thank you.

Regards,
Sanjay Beedi

 

[Muhammed Fasal]

Sanjay,

I guess it could be a port block either on your local ISP provider side or within Alibaba side. I believe Alibaba cloud service has their own firewall (same as AWS), where you may have to open the cPanel service ports (2086,2087,2082,2083,2095,2096) to access the WHM/cPanel/webmail running on their network. I'm not sure about it, but its worth checking it.

If you are familiar with command line, then also try telnet or nc command from your local machine to see if the ports are reachable out there.

 

[cits_whm]

Hi Fasal,
Yes, that was the issue; but got resolved before this thread got approve :D
No worries,
Thanks anyways

Regards,
Sanjay Beedi

 

[Muhammed Fasal]

Sanjay,

COOL!!!
Thank you for reverting back to us!

 

[cPanelLauren]

Hi @cits_whm

Glad to hear that you were able to get the issue resolved and thanks for updating the thread.

 

[kevinshah]

Greeting to all,
I am new to the forum, but old user of WHM/cPanel.
This is the first time facing the issue due to some setting not sure where, here are the details below:

1. We have DNS registered at HostGator and created a subdomain of under it vps.<newDNS> and it's A entry forwarded to Alibaba VPS server.
2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps.<newDNS> or/and <Alibaba-IP-address>

The issue:
We are not able to access WHM: either thru vps.<newDNS>:2087 or <Alibaba-IP-address>:2087

Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS on pinoy you should look into it yourself.

We followed the steps shared by Alibaba: - Removed -

Thank you.

Regards,
Sanjay Beedi

What error are you getting while login your WHM with root user? Also Can you please try to disable cPHulk on your server with the following command and try to login it.

/usr/local/cpanel/etc/init/stopcphulkd
/usr/local/cpanel/bin/cphulk_pam_ctl --disable