Not able to access WHM after fresh installation

cits_whm

Registered
Aug 3, 2019
2
0
1
India
cPanel Access Level
Root Administrator
Greeting to all,
I am new to the forum, but old user of WHM/cPanel.
This is the first time facing the issue due to some setting not sure where, here are the details below:

1. We have DNS registered at HostGator and created a subdomain under it vps.<newDNS> and it's A entry forwarded to Alibaba VPS server.
2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps.<newDNS> or/and <Alibaba-IP-address>

The issue:
We are not able to access WHM: either thru vps.<newDNS>:2087 or <Alibaba-IP-address>:2087

Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS you should look into it yourself.

We followed the steps shared by Alibaba: - Removed -

Thank you.

Regards,
Sanjay Beedi
 
Last edited by a moderator:

Muhammed Fasal

Well-Known Member
Aug 9, 2017
53
9
8
India
serverhealers.com
cPanel Access Level
Root Administrator
Sanjay,

I guess it could be a port block either on your local ISP provider side or within Alibaba side. I believe Alibaba cloud service has their own firewall (same as AWS), where you may have to open the cPanel service ports (2086,2087,2082,2083,2095,2096) to access the WHM/cPanel/webmail running on their network. I'm not sure about it, but its worth checking it. :confused:

If you are familiar with command line, then also try telnet or nc command from your local machine to see if the ports are reachable out there.
 

cPanelLauren

Forums Analyst II
Staff member
Nov 14, 2017
7,090
559
263
Houston
cPanel Access Level
DataCenter Provider
Hi @cits_whm

Glad to hear that you were able to get the issue resolved and thanks for updating the thread.
 

kevinshah

Registered
Sep 7, 2019
1
0
0
India
cPanel Access Level
Website Owner
Greeting to all,
I am new to the forum, but old user of WHM/cPanel.
This is the first time facing the issue due to some setting not sure where, here are the details below:

1. We have DNS registered at HostGator and created a subdomain of under it vps.<newDNS> and it's A entry forwarded to Alibaba VPS server.
2. On Alibaba server we have installed WHM/cPanel successfully; as the default page loads if we browse thru vps.<newDNS> or/and <Alibaba-IP-address>


The issue:
We are not able to access WHM: either thru vps.<newDNS>:2087 or <Alibaba-IP-address>:2087

Looking forward for some suggestion on same; as HostGator Support team saying and we agree with them as the forwarding is working fine, and Alibaba team is saying as it's managed VPS on pinoy you should look into it yourself.

We followed the steps shared by Alibaba: - Removed -

Thank you.

Regards,
Sanjay Beedi
What error are you getting while login your WHM with root user? Also Can you please try to disable cPHulk on your server with the following command and try to login it.

/usr/local/cpanel/etc/init/stopcphulkd
/usr/local/cpanel/bin/cphulk_pam_ctl --disable