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Not able to Create the Email id with domain

Discussion in 'E-mail Discussion' started by Marvelous, Dec 27, 2017.

  1. Marvelous

    Marvelous Registered

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    Hi There,
    I have a website name example.com. Before some days I checked my email address (info@example.com) and it was there but now I could not find that even I am not able to create the new one. It shows that some API fails with a big right corner pop-up message window, written with hordo/sqilite etc. I have attached the screen shot of issue. please help me out.


    failed.JPG
     
    #1 Marvelous, Dec 27, 2017
    Last edited by a moderator: Dec 27, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    The error message is showing that there is issue with horde database. You have to contact to you hosting provider to fix this issue as you have only cpanel access.
     
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  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I recommend reporting this to your web hosting provider so they can take a closer look and address the error message.

    Thank you.
     
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  4. Marvelous

    Marvelous Registered

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    thanks for respond. I tried but I could not find the support email. Can you please send me the link
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    We don't maintain a copy of support contacts for web hosting providers, but we do offer the following document if you need help identifying who your web hosting provider is:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Generally, you'd want to browse to your hosting provider's website and look for contact information.

    Thank you.
     
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