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Not able to Create the Email id with domain

Discussion in 'E-mail Discussions' started by Marvelous, Dec 27, 2017.

  1. Marvelous

    Marvelous Registered

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    Hi There,
    I have a website name example.com. Before some days I checked my email address (info@example.com) and it was there but now I could not find that even I am not able to create the new one. It shows that some API fails with a big right corner pop-up message window, written with hordo/sqilite etc. I have attached the screen shot of issue. please help me out.


    failed.JPG
     
    #1 Marvelous, Dec 27, 2017
    Last edited by a moderator: Dec 27, 2017
  2. SysSachin

    SysSachin Well-Known Member

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    Twitter:
    Hello,

    The error message is showing that there is issue with horde database. You have to contact to you hosting provider to fix this issue as you have only cpanel access.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    I recommend reporting this to your web hosting provider so they can take a closer look and address the error message.

    Thank you.
     
  4. Marvelous

    Marvelous Registered

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    thanks for respond. I tried but I could not find the support email. Can you please send me the link
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello,

    We don't maintain a copy of support contacts for web hosting providers, but we do offer the following document if you need help identifying who your web hosting provider is:

    How to Identify Your Hosting Provider - cPanel Knowledge Base - cPanel Documentation

    Generally, you'd want to browse to your hosting provider's website and look for contact information.

    Thank you.
     
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