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not able to delete email id from cpanel

Discussion in 'E-mail Discussion' started by V1kr6m, Aug 11, 2014.

  1. V1kr6m

    V1kr6m Member

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    Hi,

    Trying to remove email id from cpanel account and getting below error.
    Code:
    ====================================
    [2014-08-11 23:12:16 -0500] warn [cpanel] Cpanel::Wrap::send_cpwrapd_request error: namespace=[Cpanel] module=[mx] function=[NULLIFY]: statusmsg=[Account is suspended] at /usr/local/cpanel/Cpanel/Wrap.pm line 122
    	Cpanel::Wrap::send_cpwrapd_request('data', 'domain.com testing', 'action', 'run', 'module', 'mx', 'no_cperror', 1, 'env', HASH(0xc0bb110), 'namespace', 'Cpanel', 'function', 'NULLIFY') called at /usr/local/cpanel/Cpanel/Wrap.pm line 57
    	Cpanel::Wrap::send_cpwrapd_request_no_cperror('namespace', 'Cpanel', 'module', 'mx', 'function', 'NULLIFY', 'data', 'domain.com testing', 'action', 'run', 'env', HASH(0xc0bb110)) called at /usr/local/cpanel/Cpanel/AdminBin.pm line 130
    	Cpanel::AdminBin::run_adminbin_with_status('mx', 'NULLIFY', 'domain.com', 'testing') called at /usr/local/cpanel/Cpanel/API/Email.pm line 876
    	Cpanel::API::Email::delete_pop(Cpanel::Args=HASH(0xc0b5e50), Cpanel::Result=HASH(0xc0b5d00)) called at /usr/local/cpanel/Cpanel/API.pm line 180
    	Cpanel::API::__ANON__() called at /usr/local/cpanel/Cpanel/API.pm line 252
    	eval {...} called at /usr/local/cpanel/Cpanel/API.pm line 252
    	Cpanel::API::_eval_guard(Cpanel::Result=HASH(0xc0b5d00), CODE(0xc0b4e80)) called at /usr/local/cpanel/Cpanel/API.pm line 180
    	Cpanel::API::_run_module_function(Cpanel::Args=HASH(0xc0b5e50), Cpanel::Result=HASH(0xc0b5d00), 'Email', 'delete_pop') called at /usr/local/cpanel/Cpanel/API.pm line 48
    	Cpanel::API::_execute('Email', 'delete_pop', HASH(0xc0b5c40)) called at /usr/local/cpanel/Cpanel/API.pm line 323
    	Cpanel::API::wrap_deprecated('Email', 'delete_pop', HASH(0xc0b5c40)) called at /usr/local/cpanel/Cpanel/Email.pm line 1404
    	Cpanel::Email::api2_delpop('domain', 'domain.com', 'email', 'testing', 'cache_fix', 1407816736439) called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 116
    	eval {...} called at /usr/local/cpanel/Cpanel/Api2/Exec.pm line 116
    	Cpanel::Api2::Exec::api2_exec('Email', 'delpop', HASH(0xc0b4e74), HASH(0xc0b35d8)) called at cpanel line 1335
    	main::docpanelaction(HASH(0xc0b3614)) called at cpanel line 5026
    	main::run_fast_json_mode() called at cpanel line 778
    ===================================================
    Thanks !
    Vikram Dhindsa
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    Hello :)

    The error message you provided indicates the account is suspended. Could you confirm the email account is removable when the account is not suspended?

    Thank you.
     
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  3. V1kr6m

    V1kr6m Member

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    Hi ,

    yeah, domain is suspended. thanks
    how email id was created when domain is suspended, firstly i was getting error after upcp is shwoing email id in account.

    Thank you !
    Vikram Dhindsa
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Twitter:
    It's likely the email account was created before the account itself was suspended.

    Thank you.
     
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