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Not able to login to Cpanel

Discussion in 'General Discussion' started by bryanabhay, Oct 10, 2007.

  1. bryanabhay

    bryanabhay Active Member

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    Hello,

    One of the customer from server is not abel to loing to Cpanel

    but using the same password he can login to WHM

    ownership and Reseller privilages are right ?

    so what could be the issue.

    ~ Bryan
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Is the cPanel account they're trying to login to the account associated with the reseller account? If not, they will be logging into the cPanel account as a reseller. While they should be able to login, it can cause issues for functionality that requires being logged in as that user such as database functionality.

    If they are completely unable to login, that is a problem that should be investigated. Have you been able to replicate this issue yourself using their accounts?
     
  3. bryanabhay

    bryanabhay Active Member

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    Hello,

    , Is the cPanel account they're trying to login to the account associated with the reseller account?

    The client is useing same user name and password which he is using for this

    Cpanel account ?

    isent that right ? even we reset the password we are unable to trace the reaon
     
  4. bryanabhay

    bryanabhay Active Member

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    Hello,

    Devid please update us what may be the resason

    thank you for your reply.

    ~bryan
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    The important thing is are YOU able to replicate the issue? Just want to rule out any sort of browser issues (stored passwords etc.).

    Yes, for a cPanel account that has been granted Reseller access, the user/pass would be identical for the cPanel interface as the WHM interface.

    You may want to double-check /usr/local/cpanel/logs/access_log as it should contain information about their failed login attempts.
     
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