Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

not binding reseller nameserver ip

Discussion in 'Bind/DNS/Nameserver' started by Krishna Pariyar, May 23, 2019.

  1. Krishna Pariyar

    Krishna Pariyar Member

    Joined:
    May 23, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kathmandu Nepal
    cPanel Access Level:
    Root Administrator
    I restored a cPanel account from other server, then changed its DNS and made it reseller account. Everything works fine except for that the Nameserver Report is showing the old Nameserver Ip address and updating it from Edit Reseller Nameserver and Privileges does not updates the IP address.

    I tried regenerating named.conf, performed DNS clear, edited domain.com.db file but nothing worked. Is there any other way I can find where actually the old server IP is stored on new server for nameservers ?
     
  2. Krishna Pariyar

    Krishna Pariyar Member

    Joined:
    May 23, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kathmandu Nepal
    cPanel Access Level:
    Root Administrator
    I am getting following error while running /scripts/updatenameserverips
    Use of uninitialized value in string ne at /usr/local/cpanel/Cpanel/DnsUtils/NameServerIPs.pm line 226. Could this the faulty one ?
     
  3. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,254
    Likes Received:
    479
    Trophy Points:
    233
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    HI @Krishna Pariyar


    Which version of cPanel are you running? We had a case CPANEL-26184 in which this error was being reported but this was fixed in v80 of cPanel, if you're not running v80 could you please update the server to get the patch for this and let us know if you're still experiencing issues updating the nameserver IPs


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  4. Krishna Pariyar

    Krishna Pariyar Member

    Joined:
    May 23, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kathmandu Nepal
    cPanel Access Level:
    Root Administrator
    I was on v78.0.24. I am updating it to v80.0.9. Would this upgrade fix the issue I am having with binding nameserver IP address ? They seems to be related but I am not sure if this would solve the issue I described.

    Do you have any suggestion to configurations I should check?
     
  5. Krishna Pariyar

    Krishna Pariyar Member

    Joined:
    May 23, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kathmandu Nepal
    cPanel Access Level:
    Root Administrator
    Updating to v80.0.9 fixed the issue with /scripts/updatenameserverips, but I am still not being able to bind reseller's nameserver IP address. It still shows old server IP address after changing IP on new server.
     
  6. Krishna Pariyar

    Krishna Pariyar Member

    Joined:
    May 23, 2016
    Messages:
    5
    Likes Received:
    0
    Trophy Points:
    1
    Location:
    Kathmandu Nepal
    cPanel Access Level:
    Root Administrator
    The issue was actually at domain registrar. It showed new IP address at domain registrar's dashboard and it had become almost 24 hours. But it hadn't processed the IP change at their end.

    Due to which the NameServer report was showing old IP address and was not binding new IP address I set from WHM .

    Thank You for your concern and reply.
     
  7. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

    Joined:
    Nov 14, 2017
    Messages:
    6,254
    Likes Received:
    479
    Trophy Points:
    233
    Location:
    Houston
    cPanel Access Level:
    DataCenter Provider
    Hi @Krishna Pariyar

    Yea, it sounded like there were too issues:

    1. The issue with the nameserver IP's script giving you an error

    and

    2. The issue at the registrar with the nameserver IP's not being updated

    I needed the first one to be fixed, though to confirm the second. I'm glad you were able to get a handle on it and please let us know if you need any further assistance.


    Thanks!
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice