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Not receiving: 550 Please turn on SMTP Authentication

Discussion in 'E-mail Discussion' started by Bruno Castro, Jan 7, 2019.

  1. Bruno Castro

    Bruno Castro Registered

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    Hi!

    I configured the email account and client a phew days ago (of a new domain), and I'm not getting any incoming emails (outgoing are fine).

    The error message is:

    550 Please turn on SMTP Authentication in your mail client. [removed] is not permitted to relay through this server without authentication.

    I checked some threads that addressed this issue some time ago, and tried to solve it (unable DKIM, SPF, etc), but that doesn't seem to work. Also, the SMTP auth is on on the mail client, and all ports and specs are accordingly.

    Can you help?

    Tks!
     
    #1 Bruno Castro, Jan 7, 2019
    Last edited by a moderator: Jan 7, 2019
  2. GOT

    GOT Get Proactive! PartnerNOC

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    In WHM edit teh dns zone and make sure the mail exchanger is set to local. Sounds like its set to remote.
     
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  3. Bruno Castro

    Bruno Castro Registered

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    Actually i cannot login to WHM (because I've a shared IP server account?)
     
  4. GOT

    GOT Get Proactive! PartnerNOC

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    You may need to get support from your provider then, but you can click on email routing in your cpanel account and see what it says there. it should say local.
     
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  5. Bruno Castro

    Bruno Castro Registered

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    Changed the MX to local but the problem remains. :/
     
  6. GOT

    GOT Get Proactive! PartnerNOC

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    Beyond that you'll need to contact your provider then.
     
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  7. Bruno Castro

    Bruno Castro Registered

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    Tks!
     
  8. cPanelLauren

    cPanelLauren Forums Analyst II Staff Member

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    I agree with @GOT if the domain's MX record is local and you've set it as such without access to the server there isn't much you're able to do without contacting the provider for assistance.

    Thanks!
     
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