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Not Receiving all Email

Discussion in 'E-mail Discussion' started by tryingwebman, Oct 3, 2015.

  1. tryingwebman

    tryingwebman Well-Known Member

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    I have set-up my email addresses added an SSL from trust wave and asked my host to add a PTR record for my IP to domain.

    I'm still not receiving all my email? Is there possibly something i overlooked, forgot or didn't know?
     
  2. 24x7server

    24x7server Well-Known Member

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    Hello :),

    Have you correctly setup MX record for your domain ? Also I will suggest you please check your mail server logs and let me know if you are getting any error logs.
     
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  3. tryingwebman

    tryingwebman Well-Known Member

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    My MX records on each seam to be set up to point to the domain it self. Should this be my hostname?
     
  4. tryingwebman

    tryingwebman Well-Known Member

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    Currently my MX record is set to domain.com and mail CNAME is also domain.com

    Would i be correct to change MX record to my hostname OR mail.domain.com after setting it up as a subdomain? And change the mail CNAME to a A record and point to my primary IP?
     
    #4 tryingwebman, Oct 3, 2015
    Last edited: Oct 3, 2015
  5. Jcats

    Jcats Well-Known Member

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    As long as your domain points to the server where your mail server resides it doesn't matter. How do you know you are not receiving emails, are you able to test from an outside email yourself and its not being received? If so, are you receiving a bounce back from that outside email? If there is no bounce back then the email is being accepted somewhere. If you just recently changed hosts, mx records, etc then mail might be going to the old mail server still.

    Otherwise, since you have root access, just
    Code:
    # tail -f /var/log/exim_mainlog
    while tailing, try sending an email and see if there is any connection at all.
     
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  6. tryingwebman

    tryingwebman Well-Known Member

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    Jcats to the rescue again! Cheers i found my SPF record was pointing to a random IP not the first record iv had to correct!
    My DKIM record is set but i believe it is wrong! Its current format for each domain is...

    "v=DKIM1; k=rsa; p=(Large line of random letters)

    Is this correct or should i be changing this?
     
  7. Jcats

    Jcats Well-Known Member

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    Yeah that is correct. You can always use http://www.mail-tester.com/ just send an email to the generated email they give you, then visit that URL, it will let you know if there is any issues with DNS, SPF / DKIM records, etc.
     
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  8. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    I am happy to see the issue is now addressed. Thank you for updating us with the outcome.
     
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