Not receiving any email when trying to reset password in store.cpanel.net

the_noor

Registered
Apr 30, 2020
1
0
1
Dhaka
cPanel Access Level
Root Administrator
I forgot my login password of store.cpanel.net so I go to this link cPanel Store after providing me my email it says "If an account for you exists, you will receive a verification request shortly." Then I waited long time and checked my inbox, spam and even other folders but I didn't get any email. I received emails from others but not only getting from cPanel. I need to login as soon as possible for some urgent reason. What can I do now?
 

cPanelLauren

Product Owner
Staff member
Nov 14, 2017
13,296
1,263
313
Houston
Hello,

Are you able to send an email to [email protected] and open a support ticket? If so can you provide me the ticket ID? I've reached out to our internal development teams to find out if there is an issue with the store as this is the second time today someone has indicated they're having an issue.