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Not Receiving Email Forwards Problem

Discussion in 'E-mail Discussion' started by chotty, Feb 28, 2018.

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  1. chotty

    chotty Member

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    Hello.
    I'm having a problem with email forwarding. Before this everything works fine (forward to gmail & yahoomail). I tried to sent dummy email to my info@subdomain.com, it still receive in Webmail but not in forwarding email address. I have checked cPanel email forwarding settings & trace it. Everything works fine. So any idea how to fix this problem?

    Thank you in advance.
     
    #1 chotty, Feb 28, 2018
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    Can you let us know the output to /var/log/exim_mainlog when sending the test message? EX:

    Code:
    exigrep test-message-subject /var/log/exim_mainlog
    Please also see this thread:

    Reading and Understanding the exim main_log

    Thank you.
     
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    #2 cPanelMichael, Feb 28, 2018
  3. chotty

    chotty Member

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    Hello Michael, thanks for reply.
    Below is the output of test message in exim_mainlog that you requested.

    Thank you.

    - Removed -
     
    #3 chotty, Mar 1, 2018
    Last edited by a moderator: Mar 1, 2018
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Please remove all actual domain names, emails and IP addresses from the output and then repost it. Thanks.
     
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    #4 Infopro, Mar 1, 2018
  5. chotty

    chotty Member

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    I'm so sorry. Here is the new one.

    Thank you.


    Code:
    +++ 1erJBE-0002H7-BK has not completed +++
2018-03-01 16:03:08 1erJBE-0002H7-BK H=mail-yw0-f182.google.com [209.85.161.182]:39973 Warning: Message has been scanned: no virus or other harmful content was found
2018-03-01 16:03:08 1erJBE-0002H7-BK <= [EMAIL]dummy1@gmail.com[/EMAIL] H=mail-yw0-f182.google.com [209.85.161.182]:39973 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2663 id=CAMj9vOdo3ibnpz0hFy3koahVOXfJNhR1SE4BJvieizUZeGLLHw@mail.gmail.com T="testforward3" for [EMAIL]info@subdomain.com[/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy3@yahoo.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com [EMAIL]dummy3@yahoo.com[/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy2@gmail.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com [EMAIL]dummy2@gmail.com[/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK => info <info@subdomain.com> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <info@subdomain.com> gIT+Lryzl1rIIgAA8agXhA Saved"
2018-03-01 16:03:10 1erJBE-0002H7-BK ** [EMAIL]dummy2@gmail.com[/EMAIL] (info@subdomain.com) <info@subdomain.com> R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1  [URL='https://support.google.com/mail/answer/81126#authentication']Bulk Senders Guidelines - Gmail Help[/URL] for more\n550 5.7.1 information. s11-v6si2699924plj.701 - gsmtp
2018-03-01 16:03:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:12 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:15 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:17 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:19 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:19 1erJBE-0002H7-BK == [EMAIL]dummy3@yahoo.com[/EMAIL] (info@subdomain.com) <info@subdomain.com> R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.65]: SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:02 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com O=info@subdomain.com E=dummy3@yahoo.com M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 18:12:02 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com S=info@subdomain.com
2018-03-01 18:12:03 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:05 1erJBE-0002H7-BK [66.218.85.52] SSL verify error: depth=0 error=certificate has expired cert=/C=US/ST=CA/L=Sunnyvale/O=Yahoo! Inc./CN=*.am0.yahoodns.net
2018-03-01 18:12:06 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:07 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:09 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:11 1erJBE-0002H7-BK == [EMAIL]dummy3@yahoo.com[/EMAIL] (info@subdomain.com) <info@subdomain.com> R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.64]: SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
     
    #5 chotty, Mar 1, 2018
    Last edited by a moderator: Mar 1, 2018
    Infopro likes this.
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Code:
    2018-03-01 16:03:10 1erJBE-0002H7-BK ** [EMAIL]dummy2@gmail.com[/EMAIL] (info@subdomain.com) <info@subdomain.com> R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1  [URL='https://support.google.com/mail/answer/81126#authentication']Bulk Senders Guidelines - Gmail Help[/URL] for more\n550 5.7.1 information. s11-v6si2699924plj.701 - gsmtp
2018-03-01 16:03:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<dummy1@gmail.com> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
    Hello,

    It looks like Gmail is blocking the delivery due to the lack of a RDNS record, and Yahoo is blocking the delivery due to user complains. The first step to solve this issue is to ensure your server is following the guidelines we document at:

    How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Thank you.
     
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    #6 cPanelMichael, Mar 1, 2018
  7. chotty

    chotty Member

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    Hello.
    Thanks for reply.

    I read the link above & somehow I don't know where to start.
    May I know what should I do next to fix this problem?

    Thank you.
     
    #7 chotty, Mar 2, 2018
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Hello,

    To start, you should reach out to your data center or hosting provider to have them setup a RDNS record from your server's IP address pointing to your server's hostname. That should address the initial error message from Gmail that was noted in your logs.

    Thank you.
     
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    #8 cPanelMichael, Mar 2, 2018
  9. chotty

    chotty Member

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    Hello.
    Thanks for your help. I will contact with my hosting provider & see what they can help.
    Anything I will update here.

    Thank you.
     
    #9 chotty, Mar 5, 2018
    cPanelMichael likes this.
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