Not Receiving Email Forwards Problem

[chotty]

Hello.
I'm having a problem with email forwarding. Before this everything works fine (forward to gmail & yahoomail). I tried to sent dummy email to my [email protected], it still receive in Webmail but not in forwarding email address. I have checked cPanel email forwarding settings & trace it. Everything works fine. So any idea how to fix this problem?

Thank you in advance.

 

[cPanelMichael]

Hello,

Can you let us know the output to /var/log/exim_mainlog when sending the test message? EX:

exigrep test-message-subject /var/log/exim_mainlog

Please also see this thread:

Reading and Understanding the exim main_log

Thank you.

 

[chotty]

Hello Michael, thanks for reply.
Below is the output of test message in exim_mainlog that you requested.

Thank you.

- Removed -

 

[Infopro]

Please remove all actual domain names, emails and IP addresses from the output and then repost it. Thanks.

 

[chotty]

I'm so sorry. Here is the new one.

Thank you.

+++ 1erJBE-0002H7-BK has not completed +++
2018-03-01 16:03:08 1erJBE-0002H7-BK H=mail-yw0-f182.google.com [209.85.161.182]:39973 Warning: Message has been scanned: no virus or other harmful content was found
2018-03-01 16:03:08 1erJBE-0002H7-BK <= [EMAIL][email protected][/EMAIL] H=mail-yw0-f182.google.com [209.85.161.182]:39973 P=esmtps X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=no S=2663 [email protected]l.com T="testforward3" for [EMAIL][email protected][/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com [email protected] [email protected] M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com [email protected]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com [EMAIL][email protected][/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com [email protected] [email protected] M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 16:03:08 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com [email protected]
2018-03-01 16:03:08 1erJBE-0002H7-BK SMTP connection outbound 1519891388 1erJBE-0002H7-BK subdomain.com [EMAIL][email protected][/EMAIL]
2018-03-01 16:03:08 1erJBE-0002H7-BK => info <[email protected]> R=virtual_user T=dovecot_virtual_delivery C="250 2.0.0 <[email protected]> gIT+Lryzl1rIIgAA8agXhA Saved"
2018-03-01 16:03:10 1erJBE-0002H7-BK ** [EMAIL][email protected][/EMAIL] ([email protected]) <[email protected]> R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1  [URL='https://support.google.com/mail/answer/81126#authentication']Bulk Senders Guidelines - Gmail Help[/URL] for more\n550 5.7.1 information. s11-v6si2699924plj.701 - gsmtp
2018-03-01 16:03:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:12 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:15 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:17 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:19 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 16:03:19 1erJBE-0002H7-BK == [EMAIL][email protected][/EMAIL] ([email protected]) <[email protected]> R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.65]: SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:02 1erJBE-0002H7-BK SMTP connection identification D=subdomain.com [email protected] [email protected] M=1erJBE-0002H7-BK U=subdomain ID=513 B=redirect_resolver
2018-03-01 18:12:02 1erJBE-0002H7-BK Sender identification U=subdomain D=subdomain.com [email protected]
2018-03-01 18:12:03 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:05 1erJBE-0002H7-BK [66.218.85.52] SSL verify error: depth=0 error=certificate has expired cert=/C=US/ST=CA/L=Sunnyvale/O=Yahoo! Inc./CN=*.am0.yahoodns.net
2018-03-01 18:12:06 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:07 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:09 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]
2018-03-01 18:12:11 1erJBE-0002H7-BK == [EMAIL][email protected][/EMAIL] ([email protected]) <[email protected]> R=lookuphost T=remote_smtp defer (-45) H=mta7.am0.yahoodns.net [74.6.137.64]: SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]

 

[cPanelMichael]

2018-03-01 16:03:10 1erJBE-0002H7-BK ** [EMAIL][email protected][/EMAIL] ([email protected]) <[email protected]> R=lookuphost T=remote_smtp H=gmail-smtp-in.l.google.com [74.125.24.27] X=TLSv1.2:ECDHE-RSA-AES128-GCM-SHA256:128 CV=yes: SMTP error from remote mail server after end of data: 550-5.7.1 [103.8.24.141] The IP address sending this message does not have a PTR\n550-5.7.1 record setup. As a policy, Gmail does not accept messages from IPs\n550-5.7.1 with missing PTR records. Please visit\n550-5.7.1  [URL='https://support.google.com/mail/answer/81126#authentication']Bulk Senders Guidelines - Gmail Help[/URL] for more\n550 5.7.1 information. s11-v6si2699924plj.701 - gsmtp
2018-03-01 16:03:11 1erJBE-0002H7-BK SMTP error from remote mail server after pipelined MAIL FROM:<[email protected]> SIZE=3739: 421 4.7.0 [TSS04] Messages from 103.8.24.141 temporarily deferred due to user complaints - 4.16.55.1; see [URL='https://help.yahoo.com/kb/postmaster/SLN3434.html']Error: "421 4.7.0 [XXX] Messages from x.x.x.x temporarily deferred due to user complaints - 4.16.55.1" when sending email to Yahoo |                                                   Postmaster Help                                                            - SLN3434[/URL]

Hello,

It looks like Gmail is blocking the delivery due to the lack of a RDNS record, and Yahoo is blocking the delivery due to user complains. The first step to solve this issue is to ensure your server is following the guidelines we document at:

How to Keep your Email Out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

Thank you.

 

[chotty]

Hello.
Thanks for reply.

I read the link above & somehow I don't know where to start.
May I know what should I do next to fix this problem?

Thank you.

 

[cPanelMichael]

Hello,

To start, you should reach out to your data center or hosting provider to have them setup a RDNS record from your server's IP address pointing to your server's hostname. That should address the initial error message from Gmail that was noted in your logs.

Thank you.

 

[chotty]

Hello.
Thanks for your help. I will contact with my hosting provider & see what they can help.
Anything I will update here.

Thank you.