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Not receiving emails from WHM anymore

Discussion in 'E-mail Discussions' started by DreamPhysix, Jul 25, 2012.

  1. DreamPhysix

    DreamPhysix Well-Known Member

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    Typically I wake up in the morning with an email about cron upcp running overnight. This morning I didn't get an email and my server was not offline. I went into WHM (which typically sends me emails on login but doesn't do that either) and there was nothing in the mail queue. I haven't changed any settings in my email or WHM. Is there some log I can look at to see what happened to these emails? I'm concerned that I won't get emails anymore from cphulkd which is important to me
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
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    You might have some luck looking here:
    WHM > Email > Mail Delivery Reports

    Set date and time of day you normally get the logs and then "Run Report"

    On Actions column on right, you'll see a small magnifying glass, click that for more details of the items you find.
     
  3. DreamPhysix

    DreamPhysix Well-Known Member

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    It shows emails that were sent by users, but no emails sent by WHM to me appear during the time frame :(

    Edit: It appears that my contact manager in WHM had emails disabled for cphulk even though it was enabled in cphulk. Still no email about root logins though. As for the email from cron upcp, still not sure
     
    #3 DreamPhysix, Jul 25, 2012
    Last edited: Jul 25, 2012
  4. Infopro

    Infopro cPanel Sr. Product Evangelist
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    Here:
    WHM > Server Contacts > Contact Manager

    I have Email at top, set to Low.

    Below in Alert Priority Assignment I have all of these selected and on Low as well.

    All those alert emails are sent according to this setting:
    WHM > Server Contacts > Change System Mail Preferences, root's mail

    Even if you had a bad email in there for root, the system would still be generating the emails though even if they couldn't be sent, or bounced.

    Assuming you've got a default EXIM setup you might try going to:
    WHM > Service Configuration > Exim Configuration Manager, scroll to bottom and click Save.

    Not sure how helpful that might be but couldn't hurt.
     
  5. DreamPhysix

    DreamPhysix Well-Known Member

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    Exim restarted fine and system mail preferences look okay. I'll restart the entire server and see what happens. *fingers crossed*

    Edit: When I restarted my server, the following appeared in my console after the login prompt:

    I also received an email (which is a good start) with the following:

    Edit: I logged into WHM with a non-whitelisted IP and I got the expected email notification. Hopefully things are fixed now
     
    #5 DreamPhysix, Jul 25, 2012
    Last edited: Jul 25, 2012
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