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Not receiving emails of completed backups

Discussion in 'Data Protection' started by Bloke2, Apr 2, 2019.

  1. Bloke2

    Bloke2 Well-Known Member

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    I recently changed my hostname to a FQDN (Fully Qualified Domain Name). I stopped getting emails notifying me of completed backups every two days. Is there anything I can check? I was able to verify I have the backups and I have it set to send me emails like it had in the past.
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Bloke2,

    Can you browse to WHM >> Contact Manager and verify which contact types are enabled for the Backup Successful notification? If email is enabled as a contact type, can you check if the email address entered next to Email under the Communication Type tab is valid?

    Thank you.
     
  3. Bloke2

    Bloke2 Well-Known Member

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    Yes I verified the email is correct. I never changed these settings and used to get the emails. I have it set to "receive all". On the backup successful I have it set to "high". Would it not send if it was low or medium?
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Bloke2,

    You should receive the notification if you have configured the email communication type to receive all notifications in WHM >> Contact Manager. Can you open a support ticket so we can take a closer look at your system to see why it's not working? You can post the ticket number here and we'll link this thread to it.

    Thank you.
     
  5. Bloke2

    Bloke2 Well-Known Member

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    Today I didn't get any email. I looked in the main queue and there was this

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    [email protected]
    root cannot accept local mail deliveries
     
    #5 Bloke2, Apr 3, 2019
    Last edited by a moderator: Apr 3, 2019
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Can you verify the correct root forwarding address is configured in WHM >> Server Contacts >> Edit System Mail Preferences and WHM >> Basic WebHost Manager® Setup?

    Thank you.
     
  7. Bloke2

    Bloke2 Well-Known Member

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    The support ticket is 11848447
     
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  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello,

    To update, it looks like there may have been a filtering or DNS issue on the remote email server associated with the email account set to receive notifications from the cPanel server. Subsequent notification emails are now delivering properly.

    Thank you.
     
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