Not receiving emails of completed backups

Bloke2

Well-Known Member
Feb 4, 2015
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cPanel Access Level
Root Administrator
I recently changed my hostname to a FQDN (Fully Qualified Domain Name). I stopped getting emails notifying me of completed backups every two days. Is there anything I can check? I was able to verify I have the backups and I have it set to send me emails like it had in the past.
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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Hello @Bloke2,

Can you browse to WHM >> Contact Manager and verify which contact types are enabled for the Backup Successful notification? If email is enabled as a contact type, can you check if the email address entered next to Email under the Communication Type tab is valid?

Thank you.
 

Bloke2

Well-Known Member
Feb 4, 2015
81
4
58
cPanel Access Level
Root Administrator
Yes I verified the email is correct. I never changed these settings and used to get the emails. I have it set to "receive all". On the backup successful I have it set to "high". Would it not send if it was low or medium?
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
2,211
363
Hello @Bloke2,

You should receive the notification if you have configured the email communication type to receive all notifications in WHM >> Contact Manager. Can you open a support ticket so we can take a closer look at your system to see why it's not working? You can post the ticket number here and we'll link this thread to it.

Thank you.
 

Bloke2

Well-Known Member
Feb 4, 2015
81
4
58
cPanel Access Level
Root Administrator
Hello @Bloke2,

You should receive the notification if you have configured the email communication type to receive all notifications in WHM >> Contact Manager. Can you open a support ticket so we can take a closer look at your system to see why it's not working? You can post the ticket number here and we'll link this thread to it.

Thank you.
Today I didn't get any email. I looked in the main queue and there was this

A message that you sent could not be delivered to one or more of its
recipients. This is a permanent error. The following address(es) failed:

[email protected]
root cannot accept local mail deliveries
 
Last edited by a moderator:

cPanelMichael

Administrator
Staff member
Apr 11, 2011
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363
root cannot accept local mail deliveries
Can you verify the correct root forwarding address is configured in WHM >> Server Contacts >> Edit System Mail Preferences and WHM >> Basic WebHost Manager® Setup?

Thank you.
 

Bloke2

Well-Known Member
Feb 4, 2015
81
4
58
cPanel Access Level
Root Administrator
Hello @Bloke2,

You should receive the notification if you have configured the email communication type to receive all notifications in WHM >> Contact Manager. Can you open a support ticket so we can take a closer look at your system to see why it's not working? You can post the ticket number here and we'll link this thread to it.

Thank you.
The support ticket is 11848447
 
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cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,910
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363
Hello,

To update, it looks like there may have been a filtering or DNS issue on the remote email server associated with the email account set to receive notifications from the cPanel server. Subsequent notification emails are now delivering properly.

Thank you.