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SOLVED Not Receiving emails on gmail, yahoo any my domain addresses

Discussion in 'E-mail Discussion' started by Techleadz, Dec 8, 2016.

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  1. Techleadz

    Techleadz Registered

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    I have multiple site on the server facing a very strange issue not receiving emails on my gmail, yahoo and @optfirst domain but the site are sending emails on @techleadz.tld domain that is not hosted on this Server please help me, I ve tried SMTP too but no luck
     
    #1 Techleadz, Dec 8, 2016
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello,

    Could you review /var/log/exim_mainlog for one of the affected messages and let us know the output? EX:

    Code:
    exigrep user@gmail /var/log/exim_mainlog
    Ensure to replace references to real domain names and IP addresses with examples.

    Thank you.
     
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    #2 cPanelMichael, Dec 8, 2016
  3. Techleadz

    Techleadz Registered

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    Got the following response of the command you suggested:
    image_Hi.png
     
    #3 Techleadz, Dec 8, 2016
    Last edited by a moderator: Dec 8, 2016
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello,

    That message shows that Google is blocking the message from your server due to a lack of RDNS on your server's IP address. Please review the following document for help with making sure your server is configured correctly:

    How to Keep your Email out of the Spam Folder - cPanel Knowledge Base - cPanel Documentation

    Note you will need to send a request to your data center or hosting provider asking for a PTR/RDNS record from your server's IP address pointing to your server's hostname.

    Thank you.
     
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    #4 cPanelMichael, Dec 8, 2016
  5. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Twitter:
    Hello,

    Please ensure to use examples and not real domain names and IP addresses when posting to the forums.

    Regarding the incoming email, send a test email message to the account and let us know the output from:

    Code:
    exigrep user@domain /var/log/exim_mainlog
    Thanks!
     
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    #5 cPanelMichael, Dec 8, 2016
  6. Techleadz

    Techleadz Registered

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    This Command is not giving any result for my domin:
    exigrep user@my_domain /var/log/exim_mainlog

    Why its not giving any result as it works fine in case of first command that we run for gmail but not working and showing any result for my domains
     
    #6 Techleadz, Dec 8, 2016
    Last edited by a moderator: Dec 8, 2016
  7. Techleadz

    Techleadz Registered

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    Just run the command for the domain and its give the following result what does it means image_YI.png
     
    #7 Techleadz, Dec 9, 2016
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #8 cPanelMichael, Dec 12, 2016
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