Not Receiving Emails to Local Domain

robertyffe

Registered
Jan 14, 2014
2
0
1
cPanel Access Level
Root Administrator
Hello,

I have a problem with receiving emails send from the server to one of the server account domains. For example:


Sent From: [email protected]
Sent To: [email protected]

I have ran the following command:

exim -v -odf [email protected]

The results of this are:

Code:
OG: MAIN
  cwd=/root 4 args: exim -v -odf [email protected]
Hello
LOG: MAIN
  <= [email protected] U=root P=local S=370
LOG: MAIN
  cwd=/var/spool/exim 5 args: /usr/sbin/exim -v -odi -Mc 1W32A8-0004EU-4V
delivering 1W32A8-0004EU-4V
Connecting to mail.localdomain.co.uk [00.000.00.00]:25 ... connected
  SMTP<< 220 mail38.domain.co.uk ESMTP Exim Tue, 14 Jan 2014 11:28:12 +0000
  SMTP>> EHLO hostname.co.uk
  SMTP<< 250-mail38.domain.co.uk Hello 056379.vps-10.com [00.000.00.00]
         250-SIZE 31457280
         250-8BITMIME
         250-PIPELINING
         250-AUTH PLAIN LOGIN CRAM-MD5
         250-STARTTLS
         250 HELP
  SMTP>> STARTTLS
  SMTP<< 220 TLS go ahead
  SMTP>> EHLO hostname.co.uk
  SMTP<< 250-mail38.domain.co.uk Hello 056379.vps-10.com [00.000.00.00]
         250-SIZE 31457280
         250-8BITMIME
         250-PIPELINING
         250-AUTH PLAIN LOGIN CRAM-MD5
         250 HELP
  SMTP>> MAIL FROM:<[email protected]> SIZE=1402
  SMTP>> RCPT TO:<[email protected]>
  SMTP>> DATA
  SMTP<< 250 OK
  SMTP<< 250 Accepted
  SMTP<< 354 Enter message, ending with "." on a line by itself
  SMTP>> writing message and terminating "."
  SMTP<< 250 OK id=1W32AG-0004AW-OE
  SMTP>> QUIT
LOG: MAIN
  => [email protected] R=lookupuser T=local_devliery H=mail.localdomain.co.uk [00.000.00.00] X=UNKNOWN:DHE-RSA-AES256-SHA:256 C="250 OK id=1W32AG-0004AW-OE"
LOG: MAIN
  Completed
It does not look like there is anything wrong, but I am not receiving the emails. I also tried changing to remote_smtp but still have not received any emails.

Any suggestions to what is wrong?

Thanks
Robert
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
Hello :)

Try searching for the message in /var/log/exim_mainlog using the "exigrep" utility. Do you notice any specific failure messages?

Thank you.
 

robertyffe

Registered
Jan 14, 2014
2
0
1
cPanel Access Level
Root Administrator
I have done a search through the log and this is what it tells me:

2014-01-15 01:20:59 1W3FAB-0001dj-1U <= [email protected] U=nobody P=local S=10160 T="Title: New Order # 100002912" for [email protected] [email protected]
2014-01-15 01:20:59 1W3FAB-0001dj-1U => wwwwaver <[email protected]> R=localuser T=local_delivery
2014-01-15 01:21:04 1W3FAB-0001dj-1U => [email protected] R=lookuphost T=remote_smtp H=extmail.email.com [00.0.00.000] X=TLSv1:DHE-RSA-AES256-SHA:256 C="250 2.0.0 E1M01n00z3iggVF011M29B mail accepted for delivery"
2014-01-15 01:21:04 1W3FAB-0001dj-1U Completed

Doesn't show any errors however it does not show any success messages either. It is sending to the customer email fine.

Thanks
Robert
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,913
2,201
363
The logs you provided show the message was successfully delivered. Is it not showing up in your client? Feel free to open a support ticket using the link in my signature so we can take a closer look. You can post the ticket number here so we can update this thread with the outcome.

Thank you.