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Not receiving sent emails.

Discussion in 'E-mail Discussions' started by CortezV, Aug 13, 2014.

  1. CortezV

    CortezV Registered

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    Only one user of the account is unable to receive his sent emails. I've been working on this since 9:00 AM with the server provider and so far we've been unable to resolve the issue.

    These are the error code's he's receiving.

    Code:
    -----Original Message-----
    From: Mail Delivery System <MAILER-DAEMON@AOL.com>
    To:****
    Sent: Wed, Aug 13, 2014 8:45 am
    Subject: Undelivered Mail Returned to Sender
    
    *** ATTENTION ***
     
    Your e-mail is being returned to you because there was a problem with its
    delivery. The reason your mail is being returned to you is listed in the
    section labeled: "----- The delivery status notification errors -----".
     
    The line beginning with "Diagnostic-Code:" describes the specific reason
    your e-mail could not be delivered.  The following lines contains the
    RFC822 header of the original email message.
     
    Please direct further questions regarding this message to your e-mail
    administrator.
     
    --AOL Postmaster
     
    ----- The delivery status notification errors -----
     
     
    <**>: Host or domain name not found. Name service error for
        name=fo2fusion.com type=A: Host not found
     
    <*****>: host niners.unisonplatform.com[192.40.***.**] said:
        550-JunkMail rejected - omr-d09.mx.aol.com [205.188.***.***]:54781 is in an
        550 RBL, see Sender has sent to LashBack Unsubscribe Probe accounts (in
        reply to RCPT TO command)
    and


    Code:
    On Wednesday, August 13, 2014 8:09 AM, "MAILER-DAEMON@yahoo.com" <MAILER-DAEMON@yahoo.com> wrote:
    
    
    Sorry, we were unable to deliver your message to the following address.
    
    <*****>:
    Remote host said: 550 Unsubscribe Probe accounts [RCPT_TO]
    I've so far removed all filter settings, I've ran an email trace which head lead me to this unrelated rejection.

    Code:
    Event:	rejected rejected
    User:	-remote-
    Domain:	
    Sender:	********
    Sent Time:	Aug 13, 2014 3:16:15 PM
    Sender Host:	186-***-**-**.netturbointernet.net.br
    Sender IP:	186.***.**.**
    Authentication:	unauthorized
    Spam Score:	
    Recipient:	*****
    Delivery User:	*****
    Delivery Domain:	*****
    Delivered To:	
    Router:	reject
    Transport:	**rejected**
    Out Time:	Aug 13, 2014 3:16:15 PM
    ID:	1XHgq5-******-jZ
    Delivery Host:	186*****.netturbointernet.net.br
    Delivery IP:	*******
    Size:	0 bytes
    Result:	JunkMail rejected - 186-*****-**.netturbointernet.net.br [186.209.**.**]:**** is in an RBL, see Blocked - see **************
    So, even working directly with the Server Provider, we're still unable to figure out the reason this individual is receiving so many rejections.

    Would anyone happen to have any ideas?
     
  2. V1kr6m

    V1kr6m Member

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    did you check mail server out going ip blocked on RBL's, aol, yahoo as well.
     
  3. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    You can use a third-party website to see if your IP address is actively listed in any SPAM blacklists. EX:

    Email Blacklist Check - See if your server is blacklisted

    Note that you may need to consult with the remote mail server you are sending to so in order to report the issue.

    Thank you.
     
  4. CortezV

    CortezV Registered

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    How do I consult the remote mail server?
     
  5. cPanelMichael

    cPanelMichael Forums Analyst
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    You would send an email to their support team or consult directly with their mail administrator if it's not a large company. Otherwise, companies like Google, AOL, and Hotmail have support pages you can review for ensuring your email makes it through.

    Thank you.
     
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