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Note: If Your E-Mail Isn't Working Today

Discussion in 'E-mail Discussions' started by MattDr2, Sep 2, 2004.

  1. MattDr2

    MattDr2 Well-Known Member
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    Our servers auto-updated RPMs, we are running R64. IMAP died on two servers which are the only servers we auto-update the RPMs on. At any rate, just switch to the Stable release to resolve the issue.

    Just wanted to let anyone know in case they came across the same thing.

    Regards,
    Matthew Eli
    Mesopia.com Webhosting
     
  2. cPanelBilly

    cPanelBilly Guest

    Do you have a ticekt # on this issue. This should not cause a problem and we need to look into it.
     
  3. MattDr2

    MattDr2 Well-Known Member
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    No I dont, but it has happened to three of our servers so far this morning, and I fixed it up so didn't see a reason to put in a ticket.

    Regards,
    Matthew Eli
    Mesopia.com
     
  4. cPanelBilly

    cPanelBilly Guest

    What is the esxact error you are getting? BEcause we cannot replicate any issues with IMAP over here.
     
  5. MattDr2

    MattDr2 Well-Known Member
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    Just noticed it on a machine running Stable...

    We have been running some of our servers with automatic RPM update, but manual cPanel update. The servers configured this way decided to let IMAP poof this morning. I was in a rush to fix the issues as I am in a bit of a hurry this morning so I haven't had a chance to check the logs yet.

    NeoMail works fine, but Horde and SquirrelMail do not. In Horde when the error is present, one will notice the dropdown menu will list a bunch of image files, as well. (it appeared to be images from our home directory)

    Regards,
    Matt
     
  6. MattDr2

    MattDr2 Well-Known Member
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    Horde does not report any errors, just takes a long time to load, doesn't list E-Mail, and the noted odd files in the folder list.

    IMAP doesn't work at all during this.

    Regards,
    Matt
     
  7. damainman

    damainman Well-Known Member

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    Yes today i just tried to log in, and my webmail doesnt work. The error i get is "Unknown user or password incorrect."

    I changed my password three times, but i'm still unable to access my email. I'm able to get to the page that asks me which webmail i wish to use, but when i click on one.. i get that error.

    This is crap.
     
  8. bking

    bking Well-Known Member

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    cp /usr/local/cpanel/3rdparty/bin/imapd /usr/sbin/
    and restart xinetd

    The reason is that cpanel uses a modified version of the imapd binary... up2date overwrites this binary with the standard one.
     
  9. damainman

    damainman Well-Known Member

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    updating to the latest release solved my problem
     
  10. bking

    bking Well-Known Member

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    Yes, that will work, as cpanel will then overwrite the redhat binary...
    next redhat release will overwrite cpanels, and then the next cpanel release will overwrite redhats... :)
     
  11. bking

    bking Well-Known Member

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    Actually, I notice that the new release version has changed where IMAP is run from. It now runs from the /usr/local/cpanel/3rdparty/bin/imapd binary directly... So the Changelog says anyway :)
     
  12. cPanelBilly

    cPanelBilly Guest

    ok we tracked down the issue. to prevent this from happening again cpanel is now calling imapd directly from
    /usr/local/cpanel/3rdparty/bin/imapd

    what didnt happen though was the killing of imapd first. So here is the fix.
    Login as root to SSH
    killall -9 imapd
    and make sure no more are running.
    Then run:
    /scripts/restartsrv_imap

    You will be good to go.
     
  13. 97cobracpe

    97cobracpe Registered

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    Tried this and it didn't work for me:
    Tried this and it fixed it:
    I'm running R64
     
  14. Arvand

    Arvand Well-Known Member
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    Yea had same problem here. Upgrade fixed it.
     
  15. Dreamer3

    Dreamer3 Registered

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    Without upgrading Cpanel one can also simply modify the /etc/xinetd.d/cpimap file to point to the location of the correct binary (and restart xinetd) ... This should resolve RHEL overwriting /usr/sbin/imapd in the future since it won't matter... of course upgrading Cpanel should also work (this is quite possibly the change they made, but I'm not sure).

    Josh
     
  16. bking

    bking Well-Known Member

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    Yes, thats the change they made... From the ChangeLog:

    9.7.4 (build 6) Tue Aug 31 19:15:25 2004

    run imap from /usr/local/cpanel/3rdparty/bin/imapd instead of the system's
    imap

    So the current RELEASE version has this change....
     
  17. Solokron

    Solokron Well-Known Member

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    Great.

    This should be stickied.
     
  18. Nodnarb

    Nodnarb Member

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    This problem happened to me today when my system upgraded to Stable 65.

    The CPanel method listed above that *should* fix this, did NOT.

    But,

    cp /usr/local/cpanel/3rdparty/bin/imapd /usr/sbin/

    and then restarting xinetd has my Squirrelmail working again.
     
  19. eisman

    eisman Member

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    This horks up FreeBSD too. Check /etc/inetd.conf and notice that there is a new imapd line at the end of the file. Leave teh last line there, but comment out the normal imapd line further up in the file, then restart. Worked for me.

    WHM 9.7.2 cPanel 9.7.7-R16
    FreeBSD 4.9-RELEASE i386 - WHM X v3.1.0
     
  20. mrlarter

    mrlarter Well-Known Member

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    just upgrading to the newest release worked for me.
     
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