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Odd Error in Paper lantern Theme

Discussion in 'User Experience' started by kenn.c, Nov 3, 2015.

  1. kenn.c

    kenn.c Registered

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    I have an account on my server that when I press "expand Stats" nothing happens. All the other accounts on the server work fine just this one account. Any ideas?

    CentOS 6.7 x86_64 standard
    cPanel 11.52.0 Build 21
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Do you notice any error messages in /usr/local/cpanel/logs/error_log when this happens?

    Thank you.
     
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  3. kenn.c

    kenn.c Registered

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    No log doesnt change if i switch it back to x3 then I can collapse and expand stats no problem switch it to PL it stops again
     
  4. cPanelMichael

    cPanelMichael Forums Analyst
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    Are you using the "Retro" style for Paper Lantern? Does this issue persist in multiple browsers, and are you connecting from a mobile device?

    Thank you.
     
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  5. kenn.c

    kenn.c Registered

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    Hi
    Yes its in all browsers and im using the Basic paper lantern.
     
  6. cPanelMichael

    cPanelMichael Forums Analyst
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    Could you open a support ticket using the link in my signature so we can take a closer look? You can post the ticket number here so we can update this thread with the outcome.

    Thank you.
     
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