Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Odd hostname (and resulting e-mail) problem.

Discussion in 'E-mail Discussion' started by ajmills, Jan 5, 2011.

  1. ajmills

    ajmills Registered

    Joined:
    Dec 31, 2004
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    151
    I've had this problem happen a couple of times recently, the second time last night (early hours of the 5th), which makes me think it's happening because of the upgrade script.

    WHM version: 11.26.20

    Basically, the hostname gets truncated from uk2.exampledomain.com to just "uk2" - this then means that e-mail fails as it tries to deliver to "username@uk2". To fix it I have to reset the hostname and then run "/scripts/eximup --force" so that e-mail will be delivered (locally) again.

    Has anyone else experienced this and/or know anything about it?
     
    #1 ajmills, Jan 5, 2011
  2. cPanelDon

    cPanelDon cPanel Quality Assurance Analyst
    Staff Member

    Joined:
    Nov 5, 2008
    Messages:
    2,554
    Likes Received:
    9
    Trophy Points:
    168
    Location:
    Houston, Texas, U.S.A.
    cPanel Access Level:
    DataCenter Provider
    Twitter:
    Is the server a VPS, such as OpenVZ or Virtuozzo? What is the output from the following command:
    Code:
    uname -srvmpio && grep -H '' /etc/redhat-release /var/cpanel/envtype
    If the environment type is OpenVZ/Virtuozzo, do you have root access to the hardware node configuration of the virtual environment that controls the VPS container? I ask because I have seen this problem on older versions of OpenVZ/Virtuozzo. If this is the same issue I am thinking of, it can be easily resolved by updating to the latest version of OpenVZ/Virtuozzo from the hardware node. Here is a related bug report from the OpenVZ Bugzilla web site, OpenVZ Bug 1087 – hostname - FQDN or not, with special attention to Comment #8 that is applicable to RHEL and CentOS Linux systems.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
    #2 cPanelDon, Jan 5, 2011
  3. ajmills

    ajmills Registered

    Joined:
    Dec 31, 2004
    Messages:
    4
    Likes Received:
    0
    Trophy Points:
    151
    Apologies for the delay in replying - I did forget to say that it is a VPS and that it is running on OpenVZ. I don't have access to see what version it is.

    As a side note, I have updated WHM/cPanel to 11.28.75 and it still happens.

    I shall point the ISP to this thread.
     
    #3 ajmills, Jan 27, 2011
(You must log in or sign up to post here.)
Loading...
Similar Threads - hostname (and resulting
  1. Yasser Masood

    DKIM for main server hostname II

    Yasser Masood, Jun 7, 2018, in forum: E-mail Discussion
    Replies:
    1
    Views:
    43
    cPanelMichael
    Jun 7, 2018
  2. The Emperor

    The server’s hostname conflicts with domain ownership for the user “nobody”

    The Emperor, Jun 4, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    15
    Views:
    152
    cPanelLauren
    Jun 11, 2018
  3. Najd

    Setting up hostname instead of IP address?

    Najd, Jun 1, 2018, in forum: Bind/DNS/Nameserver
    Replies:
    5
    Views:
    111
    cPanelMichael
    Jun 5, 2018
  4. kishan giri

    Change email header from primary hostname to domain name?

    kishan giri, May 20, 2018, in forum: E-mail Discussion
    Replies:
    3
    Views:
    96
    cPanelLauren
    May 21, 2018
  5. jeffschips

    hostname alerts going to spam

    jeffschips, May 15, 2018, in forum: E-mail Discussion
    Replies:
    4
    Views:
    68
    Infopro
    May 15, 2018

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Accept Learn More...
    Dismiss Notice