Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

Odd problem - Email to another email in the same account, not received.

Discussion in 'E-mail Discussion' started by jols, Oct 15, 2008.

  1. jols

    jols Well-Known Member

    Joined:
    Mar 13, 2004
    Messages:
    1,111
    Likes Received:
    3
    Trophy Points:
    168
    This is an odd one. On two different servers hosted customers are reporting that when they send using Outlook, to another email account within that same hosting account, it is never received. In other words:

    Domain to domain messages sent from Outlook or Thunderbird seem to disappear.

    Domain to domain messages sent via Webmail to Webmail works.

    Anyone experience this before? I don't even know where to start trouble shooting this one.
     
  2. Infopro

    Infopro cPanel Sr. Product Evangelist
    Staff Member

    Joined:
    May 20, 2003
    Messages:
    16,565
    Likes Received:
    438
    Trophy Points:
    583
    Location:
    Pennsylvania
    cPanel Access Level:
    Root Administrator
    Twitter:
    You might tail the log as an email test is being sent to see if anything pops up there.
     
    Stop hovering to collapse... Click to collapse... Hover to expand... Click to expand...
  3. cbwass

    cbwass Well-Known Member

    Joined:
    Mar 29, 2002
    Messages:
    148
    Likes Received:
    0
    Trophy Points:
    316
    Make sure 'My server requires Authentication' is active in mail programs on all computers in the office. If not Spamassassin will kill the mail when it comes from a computer using the same IP but does not have authentication marked. This often happens in offices with various computers using the same internet connection, exim allows mail to be sent because the IP is recognized but Spamassassin blocks the mail when it sees that it's from a mail program without authentication active.
     
Loading...

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice