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Odd problem with ftp

Discussion in 'General Discussion' started by delia, Oct 2, 2015.

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  1. delia

    delia Member

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    I have discovered a problem that has just appeared and it's very specific. I use WS_FTP pro and I can no longer see the directory listing nor can I upload files to one server. My other server is fine and there's no issue. It's only the newer server which is running a higher php version.

    The problem does not exist if I use filezilla so I know that the server is okay. And though it would appear to be a ws-ftp problem, I don't have the same thing happen when accessing my other server. My thought is that there has been a small change on the server that started this problem.

    I can find no information on the ipswitch website and they want me to pay for another year of support in order to answer my questions. I have always used ws_ftp pro - for at least 15 years and really don't want to pay more money on top of what I have paid over the years. So I'm hoping someone might have an idea of what may have happened.

    I'm running WHM 11.52.0 (build 9) and do automatic updates and this may have happened in the past ten days. No changes have been made on the server during the same time.

    Any insights would be welcome.
     
    #1 delia, Oct 2, 2015
    Last edited by a moderator: Oct 2, 2015
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #2 cPanelMichael, Oct 5, 2015
  3. delia

    delia Member

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    We just got it working this morning. Still not really sure what it was. One of my server techs was using the same software and didn't have a problem but he made some tweak on the server and it all started working again. And no, I don't know exactly what he did either. The whole thing was really weird.
     
    #3 delia, Oct 5, 2015
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    I am happy to see the issue is now resolved. It's likely firewall rules that were blocking passive FTP connections.

    Thank you.
     
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    #4 cPanelMichael, Oct 5, 2015
  5. delia

    delia Member

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    No, it wasn't - cause someone could manage with the same software.
     
    #5 delia, Oct 5, 2015
  6. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    It's very possible that it was another cause, but that's the most common reason for compatibility issues with certain FTP clients (some clients force the use of passive mode) for any other users who visit this thread and experience the same problem. In any event, I am happy to see the issue is no longer occurring. Let us know if you encounter any additional issues.

    Thank you.
     
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    #6 cPanelMichael, Oct 5, 2015
  7. Serra

    Serra Well-Known Member

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    I'm seeing this same issue with version 12.4 of WS_FTP Professional. Start with the latest update. First on one server, then when it updated, the other. The problem exists with FTP/SSL [AUTH SSL] version. Using passive, even forcing passive, does not work at all. Other FTP programs (Goodsync, PHPEd & Dreamweaver) seem to work fine. WS_FTP will work in SFTP/SSH mode with a keypair.

    Obviously passive transfers still work, I verified my passive range and firewall settings, plus other programs still work fine. Log says this in WS_FTP:
    Code:
    Initializing SSL Session ...
220---------- Welcome to Pure-FTPd [privsep] [TLS] ----------
220-You are user number 3 of 500 allowed.
220-Local time is now 10:55. Server port: 21.
220-This is a private system - No anonymous login
220-IPv6 connections are also welcome on this server.
220 You will be disconnected after 15 minutes of inactivity.
AUTH TLS
234 AUTH TLS OK.
SSL session NOT set for reuse
SSL Session Started.
Host type (1): AUTO
USER xxxxxxxx
331 User xxxxxxxx OK. Password required
PASS (hidden)
230 OK. Current restricted directory is /
SYST
215 UNIX Type: L8
Host type (2): Unix (Standard)
PBSZ 0
200 PBSZ=0
PROT P
200 Data protection level set to "private"
Sending "FEAT" command to determine what features this server supports.
FEAT
211-Extensions supported:
 EPRT
 IDLE
 MDTM
 SIZE
 MFMT
 REST STREAM
 MLST type*;size*;sizd*;modify*;UNIX.mode*;UNIX.uid*;UNIX.gid*;unique*;
 MLSD
 AUTH TLS
 PBSZ
 PROT
 UTF8
 TVFS
 ESTA
 PASV
 EPSV
 SPSV
 ESTP
211 End.
Finished interpreting "FEAT" response.
Sending the FEAT command is optional.  You can disable it in the site options of the profile.
PWD
257 "/" is your current location
CWD /public_html/
250 OK. Current directory is /public_html
PWD
257 "/public_html" is your current location
TYPE A
200 TYPE is now ASCII
PASV
227 Entering Passive Mode (IP)
connecting data channel to IP:PORT
Substituting connection address IP for private address IP from PASV
data channel connected to IP:151,109(38765)
LIST
150 Accepted data connection
transferred 0 bytes in 0.001 seconds, 0.000 bps ( 0.000 Bps), transfer succeeded.
    After that, since no bytes were transferred, it just disconnects.
     
    #7 Serra, Oct 21, 2015
  8. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    #8 cPanelMichael, Oct 22, 2015
  9. Serra

    Serra Well-Known Member

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    Thank you, I'll watch that thread.
     
    #9 Serra, Oct 22, 2015
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