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Official Urchin 5.5 is broke again thread

Discussion in 'General Discussion' started by GOT, Feb 9, 2004.

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  1. GOT

    GOT Get Proactive!
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    Subject says it all. Running the latest stable version, and Urchin stats no loner are being generated. They worked for a few days, but then they stopped again and have not returned.

    cPanel.net Support Ticket Number: 38378
     
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    #1 GOT, Feb 9, 2004
  2. ricoche

    ricoche Well-Known Member

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    Same here. Happened a couple of days ago.
     
    #2 ricoche, Feb 9, 2004
  3. GOT

    GOT Get Proactive!
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    Just restored a server due to a bad hard drive and reinstalled Urchin fresh and we are still showing no stats generated.

    All the profiles were created though.

    Nick! Help!
     
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    #3 GOT, Feb 10, 2004
  4. webolocity

    webolocity Well-Known Member

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    Urchin broke

    We are still running the downgraded version of 5.1 (we put back after the first 5.5 upgrade didn't work), and the stats in it just stopped as well. It now shows a blank page in cpanel, if you click on the link for urchin.

    Any ideas?

    Thanks
     
    #4 webolocity, Feb 12, 2004
  5. GOT

    GOT Get Proactive!
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    None, though 5.5 behaves differently. In 5.5, a graph shows, but all stats are zero.
     
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    #5 GOT, Feb 12, 2004
  6. McTee

    McTee Member

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    Anyone get a fix for this problem?
     
    #6 McTee, Feb 25, 2004
  7. GOT

    GOT Get Proactive!
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    As far as I know it is still broken. I moved to a new server and as yet have not installed Urchin as I am waiting for a sign from cpanel that this is fixed.
     
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    #7 GOT, Feb 25, 2004
  8. guinea812

    guinea812 Member

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    Hey Guys -
    I had the same problem but then I got it fixed by :
    going in to my server via ssh, start urchin... /usr/local/urchin/bin/urchinctl start, login to this:

    http://YOURIP:9999/

    Configure each account with the correct log directory "/usr/local/apache/domlogs/domainname.com", and make sure you set the the configured urchin for that domain account to run the stats every day. Then run
    /scripts/runweblogs


    This will stop the urchin scheduler, (which is normal), and run the logs.... depending on the load of the server, this could take up to 10 hours. Also, as I am running freeBSD, make sure you change the paths to match your OS.
     
    #8 guinea812, Feb 25, 2004
    Last edited: Feb 25, 2004
  9. GOT

    GOT Get Proactive!
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    I have tried as you sugegsted and all I get are empty graphs.
     
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    #9 GOT, Feb 26, 2004
  10. webolocity

    webolocity Well-Known Member

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    Urchin 5.5 not working

    We have tried all the fixes as well including upgrading again to 5.5. Now, instead of a blank page we were getting in 5.1, we get the same graph all zero-ed out.

    So, far we have not heard of a fix, but we do have an open ticket about this issue with Cpanel.

    We will post if we find a fix, or if Cpanel finds a solution. If anyone else has any other new ideas or hears of a fix, please post. We are not going to try to downgrade again, just stay with this and wait I guess.

    Thanks.
     
    #10 webolocity, Feb 27, 2004
  11. GOT

    GOT Get Proactive!
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    I have had a ticket on for a while on it, and basically, the tech indicated on my ticket they they thought they knew what was wrong and they were forwarding it to the 'developers' (aka Nick) and the ticket is still open, and it has been assigned to Nick, but its had no updates since.

    I know he is busy with the new DNS stuff, adn I am looking forward to working with it, but I hope he finds a few spare moments to fix the recurring Urchin issue.
     
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    #11 GOT, Feb 27, 2004
  12. sfield

    sfield Active Member

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    Has anyone got it to work? (without having to manually edit each profile)
     
    #12 sfield, Mar 1, 2004
  13. GOT

    GOT Get Proactive!
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    Not even by adding each log file to the profile.

    There was a mention of it in the changelog, and while I was able to get one single account to generate stats, they are all empty again.
     
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    #13 GOT, Mar 1, 2004
  14. boatdesign

    boatdesign Well-Known Member

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    Urchin broken with 8.8.0-S74

    Same thing here.

    Running the latest stable: 8.8.0-S74

    Urchin shows all 0's in the graphs for all accounts on the server.
     
    #14 boatdesign, Mar 5, 2004
  15. GOT

    GOT Get Proactive!
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    The latest Edge has fixed some of the issues on some accounts, but it is still not 100% yet.
     
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    #15 GOT, Mar 5, 2004
  16. EWD

    EWD Well-Known Member
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    Which Edge? I am running E58 and it still shows zeros across the board!
     
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    #16 EWD, Mar 6, 2004
  17. GOT

    GOT Get Proactive!
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    It worked for me on a few profiles for a couple of days, but I am back to blank graphs everywhere too.
     
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    #17 GOT, Mar 6, 2004
  18. EWD

    EWD Well-Known Member
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    This sucks, why say "supported" if it doesn't work?

    At least we didn't pay much for the urchin license ;)

    Thanks for the reply, bud ;)
     
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    #18 EWD, Mar 6, 2004
  19. webolocity

    webolocity Well-Known Member

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    Urchin Still Broke

    As of Edge 62, we still have "0's". We also still have an open ticket with Cpanel.

    It appears to us, that something is stopping the Urchin stats form acutally being able to run, and therefore the "O's". We have watched numerous errors when the stats try to run via shell, so we think it is more of a problem with them no running so they do not have any data to display.

    Anyways, just our 2 cents worth. :rolleyes:
     
    #19 webolocity, Mar 10, 2004
  20. GOT

    GOT Get Proactive!
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    The data is there, it is just not displaying, at least on ours. If you click on the text export link, you'll get a text file display that has the access numbers. This, to us, looks merely like a display problem.
     
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    #20 GOT, Mar 10, 2004
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