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Oh No: Undo Terminate Account

Discussion in 'General Discussion' started by 3guk, Jun 16, 2009.

  1. 3guk

    3guk Member

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    Hi Guys,

    I'm praying there is an answer for this one, I think I hit the terminate account button instead of modify, is there any way of recovering the data and the mysql databases associated with the account, I don't mind re-creating but re-uploading is a no go, I doubt the user will have backed up.

    Anyone know any ways, I have googled and found nothing, desperately hoping all is not gone.

    Cheers
     
  2. Spiral

    Spiral BANNED

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    It sounds like you don't have any backups of the account?

    If not, I would have to ask "WHY"?
     
  3. 3guk

    3guk Member

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    It would appear that this account has never been backed up, there was lots of assuming going on, I thought the other guy was doing it and he thought I was.

    Needless to say, it appears to be gone, is there a way of even getting the data back ?

    Cheers
     
  4. jasonhk

    jasonhk Well-Known Member

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    Check /var/lib/mysql/ if the database isn't there then it's gone. Important data needs to be backed up anyways, so learn from this..
     
  5. Spiral

    Spiral BANNED

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    As jasonhk said above and I implied as well, backups are extremely important!

    Even if you were running your own sites only, it would still be important
    for you to create regular backups but, if you provide hosting to anyone
    then it is not only important, it is an absolute necessity!

    Preferably backups should be off site or held on another server but if
    you don't have that then the next best thing is a separate drive on
    the same server which will help you in most hardware failures.

    If the above is not an option for you, you can still backup
    to another part of the same drive which doesn't do anything
    for you for hardware failures but would still help you recover
    from huge mistakes like the one you just made.

    Since Cpanel has a built in backup feature that is easy to use,
    there really is no excuse for not having at least a basic backup.
     
  6. sirbrent

    sirbrent Well-Known Member

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    That really sucks, I am sorry the accident caused the loss of an account. I am sure you and the user are very frustrated. I know people have been jumping on this thread and just scolding you about backups, that is not what you want to hear right now.

    I have several servers and do not back-up up all accounts regularly. I charge a small fee for monthly backups or clients may backup their own accounts for free. It is very very important however to clearly communicate the backup policy to your users. If it is not clearly expressed then it is a reasonable assumption for your users to believe you are backing-up their data.
     
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