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SOLVED Old Password still works

Discussion in 'General Discussion' started by mmaciel, Apr 23, 2019.

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  1. mmaciel

    mmaciel Registered

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    Hello

    So, like the title says, i tried changing the password of one of my cpanel accounts through whm (i'm root), and while the new password works, i can still still login using the old one.

    I've tried the reset account password method from cpanel, but still the old password works.

    I have tried the force password change from whm as well, but nothing happened.

    Any ideas?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @mmaciel,

    Does the password you are entering match either the server's root password, or the password configured for the reseller that owns the cPanel account? If so, this behavior is by-design and is configurable with the following option under the System tab in WHM >> Tweak Settings:

    Accounts that can access a cPanel user account:

    Here's the description of this option:

    This setting specifies who can access a user’s cPanel account. Account-Owner refers to the particular reseller that owns the user account. Note: Disabling root access here will also disable root’s access to the Branding Editor in WHM.

    Thank you.
     
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  3. mmaciel

    mmaciel Registered

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    Hey @cPanelMichael , thanks for you answer.

    Yeah, now that you mention it, the whm root password and the old cpanel pass that i'm trying to change are both the same. So if i change the whm root password, that should solve my issue? Thanks again.

    Edit: well, that did it. Thank you @cPanelMichael
     
    #3 mmaciel, Apr 25, 2019
    Last edited: Apr 25, 2019
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @mmaciel,

    I'm glad to see it's working well now. Thanks for updating us with the outcome!
     
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