One Account can not send emails and receive

admins

Active Member
Jul 26, 2006
44
0
156
Hi @all

We've a a big problem: One of our customer can't receive mails and he can't send them. He hasn't edit the MX entries or others.

He was at last a month ago in the cpanel. Yesterday he want to send a mail - no erros were displayed - the receiver didn't become his mails and when we send him a testmail he didn't received it.:eek:

Do you have a reason?

Thanks

Regards.
 

krava

Well-Known Member
Sep 23, 2003
149
0
166
cPanel Access Level
Root Administrator
Hello.

Check if the domain name is listed in:
/etc/localdomains

Anyway, such issue may cause many things. So, it will be a good idea to check maillogs.
 

celliott

Well-Known Member
Jan 2, 2006
460
0
166
United Kingdom
As already mentioned check your mail logs, have you checked the Mail Queue to see if its in there still? If you try to manually send the message you should be given an error message.

The most common error is "Connection refused" which can often be fixed by running the following commands:

/scripts/fixrndc
/scripts/fixndc

Chris.