One account cannot receive mail

If the pop3 account is NOT the main/default account, can you try to delete it and recreate it ?. I know it doesnt help figure out the problem but if deleting the pop3 and recreating it fixes the problem them something was most likely corrupted. If it doesnt fix the problem then you might have some weird forwarding logic or something else, not related to the pop3 account directly.

We had a problem where a customer could not login to an account. I did everything I could but I couldnt figure out what was wrong. I said "f-ck it" and deleted the pop3, recreated it and it was fixed.

Just like in the old mainframe days when we had 12 hours of batch processing to do in an 8 hour period and something was screwy with a server we would boot it and it would clear up. The CE's hated us for doing it but it got us back up and running without losing more time.

 

I guess one of the things I would be wondering is if you are using very recent Cpanel or if it's older Cpanel, etc. These days, when you create a domain in Cpanel there is no 'default' email address. On older versions of cpanel, if you created an account called 'billybob' for the domain 'billybob.com' you would have a 'default' email user called 'billybob'. And you would log into that account to retrieve it's mail using only the username/password (not the full email address/password). And on those systems you could always create an actual non-default POP3 account by the same name which would actually accept all the email once it was created.

I'm wondering if somehow during some updates things didn't happen as they should. When you look in Cpanel at the mail accounts, does it show just 'username' as the mail account or does it show 'username@domain' as the mail account? If it just shows 'username' as the mail account, then you should actually set up a POP3 account that is the full email address. Although I'm guessing that if you deleted/recreated the account, then it must have been a username@domain account.

i'm just trying to think out loud regarding this. It's difficult to give an answer if one doesn't have access to look at things. What you describe certainly does not make any sense. I have never seen a case where forwarded email to a POP3 account was accepted by the POP3 account but directly delivered mail to that POP3 account failed with the the user not existing.

I would go and make sure there are no domain-wide or user-specific email filters in place anywhere on that domain that could potentially be causing directly delivered email to be rejected. Make sure you don't have any forwarders set up with the same name as that POP3 address too.

Mike

 

I didn't test this just now to guarantee the result, but I'm thinking that any new account created in Cpanel isn't supposed to create a default email account, username or username@domain.ext. There should be nothing under 'Mail Accounts' on any new account created on Cpanel. And assuming that is a true statement, then that's a problem that you have a 'username' POP3 account. In the past, you did not have the option to delete a 'username' default POP3 account in Cpanel. I'm not sure if you can do that now either.

That is indeed puzzling.

Assuming you still have a 'username' default POP3 account in cpanel, you may want to try this:

1. Remove POP3 account 'username@domain' so that there are no POP3 accounts that reference the username associated with the Cpanel account.
2. then try to send mail to username@domain' and see if it ends up in /home/username/mail/new folder or if it ends up getting rejected because of nonexistent user.
3. Send mail to one of the forwarders that goes to username@domain' and see if it ends up in /home/username/mail/new folder or gets rejected.

Just wondering if it behaves any differently in that circumstance.

Mike

 

fixed it

I had the similar problem, and managed to fix it by adding following entry in


/etc/valiases/domain.com



*: username


I hope it helps someone

 

how to remove default mailbox?

I'am running the latest cPanel.

Some days ago, I restored a fullbackup with an account from older cPanel version.

This account have a "default mailbox created" domain@domain.com and this mailbox can't be deleted or modified from the cpanel. (there is no options for that)

Via ssh, i navigate to /home/domain/mail and there is NO directory for domain@domain account, for that reason I can not delete it.

The problem is, the customer need to use domain@domain.com account and configure it with his mail client (Outlook) but there is no way to login, because FTP domain password doesn't works (cPanel help says: the password for domain@domain account is the same as FTP password)

My intention is delete the default mailbox and recreate it, in order to configure pop access properly.

Note: IS possible access to this account via webmail, with FTP site password. This mailbox is not full.

Any suggestions please?