Scott Greczkows

Well-Known Member
Feb 5, 2004
65
1
158
Ok this is a strange one.

I have one account who can not login to his account.

When he tried using his password and fails 3 times he gets the "Access Denied
If you have lost your password, you can reset it by Clicking Here" message.

He clicks the link and the email with the link is sent to him which resets the password to a new password, and still can get in.

I have even went into WHM and changed his password and I can't get in.

Here is what happens when I change his password via WHM

Results of Password Change

Changing password for satellit
Password for satellit has been changed
Updating mysql database access...
satellit_xmb1
Done

Ftp Updating...

Ftp Password Files synced
Vhost Passwords synced
Look good correct?

The wierd part is the user can still get into ftp, and his SQL databases fine.

But for some reason he can't log in to the cpanel.

All other hosts on the machine are having no problem.

Help please!
 

Scott Greczkows

Well-Known Member
Feb 5, 2004
65
1
158
Originally posted by xerophyte
Try restarting your cpanel, service cpanel restart

hope that helps, or check the cpanel username file and password for that user.

hope that helps
I just figured it out. I checked his groups and somehow he was not a member of any groups. I changed his groups back to the same group number as his user ID and now he is able to login. (phew!)

Thanks for the help xerophyte!