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One account unable to receive emails from Gmail

Discussion in 'E-mail Discussion' started by Mparis, Jun 3, 2019.

  1. Mparis

    Mparis Registered

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    Hello,

    I am facing a strange issue. One a user of my server, is unable to receive emails from various (not one) Gmail accounts.

    Other server users, do receive emails from Gmail.

    There are no bounce nor any entry @ /var/log/exim_rejectlog. Also, the gmail addresses does not appear at WHM » Email » Mail Delivery Reports.

    Any hint?
     
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Mparis,

    Have you tried sending an email from a test Gmail account to an email address on your server to verify no entries are logged to /var/log/exim_mainlog and that no bounces are sent to the Gmail address?

    Thank you.
     
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  3. Mparis

    Mparis Registered

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    Hello @cPanelMichael, thank you for the reply.

    actually, i sent, from a test Gmail account, emails to two email accounts:
    - one to an email address of a random user of the server (let's say [email protected]) and the email was received
    - one to an email address of the user with the issue (let's say [email protected]): no email at the inbox, no entries are logged to /var/log/exim_mainlog and no bounce are sent to the Gmail address.

    Thank you!
     
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager Staff Member

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    Hello @Mparis,

    This seems like an issue specific to Google, but feel free to open a support ticket and we can take a closer look at your system to rule out any issues with cPanel & WHM.

    Thank you.
     
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