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One Big Mess (certain domains can send, but not receive)

Discussion in 'E-mail Discussions' started by fortheloveof_d, Jun 4, 2008.

  1. fortheloveof_d

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    I have a domain and a subdomain (domain.com & sub.domain.com).

    I can send messages from support@domain.com and support@sub.domain.com, but I can only receive messages at sub.domain.com and not support@domain.com. I get a "user unknown" error for the main domain.

    Additionally when I try setting any emails up in a client (mail.app) it can never connect to the mail server (mail.domain.com or mail.sub.domain.com). I've used to auto-config scripts, and tried manually setting it up, with no luck. Any suggestions?
     
  2. rhenderson

    rhenderson Well-Known Member

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    I would run a dnsreport @ dnstuff.com, if you do not have access (It is a paid subscription) pm me the domain and I will run it for you.
     
  3. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    Did you create an email address support@domain.com (or have a redirect for that address?).

    As for the mail client connecting to the mail server, is it not connecting for inbound mail, outbound mail or both?
     
  4. fortheloveof_d

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    I am assuming both, because it doesn't download any message or allow me to send any out.

    And yes I did create a support@domain.com email address.

    @rhenderson Thanks for the suggestion. I am talking with my coworkers about getting an account.
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

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    You may wish to have our technical analysts take a look at this for you: http://tickets.cPanel.net/submit
     
  6. rhenderson

    rhenderson Well-Known Member

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    I find it invaluable for tracking DNS errors.
     
  7. bin_asc

    bin_asc Well-Known Member

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    Could it be the domain being in /remotedomains and not in /localdomains ?
     
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