Please whitelist cPanel in your adblocker so that you’re able to see our version release promotions, thanks!

The Community Forums

Interact with an entire community of cPanel & WHM users!

One box empty, one box full :-)

Discussion in 'General Discussion' started by egdotcom, Aug 26, 2009.

  1. egdotcom

    egdotcom Registered

    Aug 26, 2009
    Likes Received:
    Trophy Points:
    Hopefully a newbie question and easily resolved.

    I created a new account, set up POP3 email and sent a couple of trials.

    If I go into the email account panel, account is there, I click on Access Webmail, enter cpanel login info and there are the emails.

    But, if I enter, it asks for email address and password - and the mail box is empty.

    I would hav e thought there is just one box - obviously I don't understand the concept.

    An explantaion as to what I don't understand would be great.

    My thanks
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Nov 29, 2006
    Likes Received:
    Trophy Points:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    When you click "Access Webmail" on the cPanel Home screen, you are logging into the "default" account for that cPanel account. Most people don't use this account on an everyday basis.

    When you go to, you can login to the email account(s) you created - which is different from the "default" account that exists on all cPanel accounts by default.

Share This Page

  1. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
    By continuing to use this site, you are consenting to our use of cookies.
    Dismiss Notice