One client Cant access the page

Joel006

Member
Jan 1, 2011
9
0
51
Ok, i thought id start here, Not sure if its to do with cpanel or not but it may be.

I have ONE CLient that cant access the cpanel page. He goes to the link, and it says timed out.

Works on these computers:
My Laptop
My Desktop
My Phone
My Friends Phone
Customers Phone

Doesnt work on:
Customers Computer

He is Running McAfee Anti Virus 3 Month trial
I told him to disable the firewall, He claims to have done it, Customer Claims to not have windows firewall running.

Tried on Google Chrome, IE8, IE9, Firefox.

Works on:
My Chrome
My IE9

Doesnt work on cutomers pc At all.

Domain he tried:
06webs.com/whm
06webs.com/cpanel
06webs.com/cpanel/
06webs.com/cpanel/login/
xx.xx.xx.x:2082
xx.xx.xx.x:2082

Cookies not blocked, Trying clearing cookies.

Is there anything at all that anyone can think of? Maybe somthing that commonly blocks conection.
Thanks
 

LinuxTechie

Well-Known Member
Jan 22, 2011
502
10
68
cPanel Access Level
Root Administrator
Hello,

Do you have SSH access to the server? If so you can unblock the IP from the server firewall. If you don't have access to server contact your host for help.