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One domain email's bounce inbound to server

Discussion in 'E-mail Discussions' started by shortfork, Jul 2, 2013.

  1. shortfork

    shortfork Well-Known Member

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    Just migrated to a new cPanel box, only difference was that new one has Centos, old one had REHL.. probably going to be common now that REHL raised prices..

    Cutting to the problem.

    I've got a domain on the server that uses a dedicated IP, in the main NS entries (remote dns) I have the mx pointed to the dedicated IP for the particular domain. Should it be set to the main shared IP address?

    Problem I'm having is one domain outside of the server is having any email they send to the website with the dedicated IP bounce. Tests to the domain via hotmail test OK and do connect.

    I've tried to telnet to port 25 and can't get a connection... that said, I can not on the old server either and it functioned fine. I've tried this with apf turned off and flushed, same result.

    Domain which is getting bounced's IT guy says we don't have port 25 open...

    I've been hair pulling on this for days, each time thinking I'm OK and setting are fine (testing from hotmail)

    Is this the setting I have in the remote NS that's causing this?

    HELP!!!

    Wayne
     
  2. cPanelMichael

    cPanelMichael Forums Analyst
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    Hello :)

    Could you let us know the full bounce message the sender is receiving? Also, do you notice any specific error in /var/log/exim_rejectlog for this sender? EX:

    Code:
    # exigrep user@domain.com/var/log/exim_rejectlog
    Thank you.
     
  3. shortfork

    shortfork Well-Known Member

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    Hummn.. That command did not bring up anything, even for email addresses that were in the log.. I searched the file and there was nothing in there for the email address in question. The client left the server and went to a godaddy account (Goooooooood luck to them!) currently they are getting NO mail and their website is a godaddy page..

    I wish them well but geez......
     
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