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one email not going thru all other emails coming in ok

Discussion in 'E-mail Discussions' started by Envision5000, Dec 6, 2005.

  1. Envision5000

    Envision5000 Active Member

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    one email not going thru all other emails coming in ok

    A customer receives emails from everyone but one person. What could be the problem?
     
  2. aby

    aby Well-Known Member

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    exim_mainlog is a place to check. Also if there is spam assassin configured for the domain. Also did you check whether you are able to receive the mails from another account on the same domain. If possible .. do have a check and see what is the result..
     
  3. Envision5000

    Envision5000 Active Member

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    do I have to check exim_mainlog right when the person is sending the email?
     
  4. aby

    aby Well-Known Member

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    Need not... you can grep the exim_mainlog for that particular user..
     
  5. Envision5000

    Envision5000 Active Member

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  6. Envision5000

    Envision5000 Active Member

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    I tried cat /var/log/exim_mainlog | grep jo@midamerica.com

    found nothing that can tell me why its blocked.

    anything else I can try?
     
  7. aby

    aby Well-Known Member

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    Try

    grep jo@midamerica.com /var/log/exim_mainlog

    and see if there is any entry for that domain..
     
  8. Envision5000

    Envision5000 Active Member

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    that returned the same result as cat /var/log/exim_mainlog | grep jo@midamerica.com

    but nothing was giving about the email thats not going thru
     
  9. aby

    aby Well-Known Member

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    You mean no entry for that domain on the log ? if that is the case, that means that the mail is not reaching your server.
     
  10. Envision5000

    Envision5000 Active Member

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    ok. What has to be done? do you know?
     
  11. aby

    aby Well-Known Member

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    I can't help you without having a check into it.. If you need me to have a check, ge to me on IM on any of my signatures. I 'll see if I can help you.
     
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