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One or more immutable files are preventing cPanel and WHM from updating on your...

Discussion in 'General Discussion' started by Bdzzld, May 31, 2011.

  1. Bdzzld

    Bdzzld Well-Known Member

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    Hello,

    We've received the following message on three of our cPanel servers :

    Please note: This refers to completely different files than mentioned in the other post about this subject.

    Please advise.
     
    #1 Bdzzld, May 31, 2011
  2. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Hello :)

    The listed files are different, however the same principle applies here. These files should not be immutable. You can remove the immutable attribute via the following command:

    Code:
    chattr -V -i /path/to/file
    Thank you.
     
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    #2 cPanelMichael, Jun 1, 2011
  3. Bdzzld

    Bdzzld Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Hi CpanelMichael,

    I do understand how the problem can be solved, but the other post refers to ASSP as being the product that changed the attribute. As this is not installed on our servers, something else should be the product/script (or whatever) this time. Maybe this can be looked at by cPanel?
     
    #3 Bdzzld, Jun 1, 2011
  4. cPanelMichael

    cPanelMichael Technical Support Community Manager
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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    The files listed in the message you provided are not set immutable by cPanel & WHM. The immutable attribute would have been set manually, or by a third-party application/plugin.

    You can use the following command to determine when a file was last modified:

    Code:
    # stat /path/to/file
    This may be helpful in determining when the immutable attribute was applied.

    If you would like us to take a look, feel free to open a support ticket via:

    Submit A Ticket

    Thank you.
     
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    #4 cPanelMichael, Jun 1, 2011
  5. SoftDux

    SoftDux Well-Known Member

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    #5 SoftDux, Jun 1, 2011
  6. Bdzzld

    Bdzzld Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Thanks for responding SoftDux, but I was aware of it, as the link's also included in my first post.
     
    #6 Bdzzld, Jun 1, 2011
  7. SoftDux

    SoftDux Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    well, i merely pointed the other thread cause the solution in that thread could very well be similar to your problem. ASSP in that case caused the problem.

    What 3rd party scripts do you have, or what custom modifications have you made? Those are all CGI scripts, which makes me thing something like Installatron or another 3rd party script installer which you're using could cause the problem.
     
    #7 SoftDux, Jun 1, 2011
  8. Bdzzld

    Bdzzld Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    The files were last altered somewhere in 2007. Ages ago in computer life time.
    We're only running CSF/LFD and Fantastico which are not by cPanel. Don't think either of them could have changed the bit.
     
    #8 Bdzzld, Jun 1, 2011
  9. SoftDux

    SoftDux Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..


    Why not? Fantastico is a script installer, isn't it? Have you considered the possibilities?

    CSF doesn't change those files though. We use CSF on all our servers and I haven't seen those files changed, only the ones listed in my other thread.
     
    #9 SoftDux, Jun 1, 2011
  10. Bdzzld

    Bdzzld Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Simple. Ony some of our servers reported this problem and all of them have Fantastico installed.
    If I recall correctly the attribute was set due to a vulnerabilty in those files during that time.
     
    #10 Bdzzld, Jun 1, 2011
  11. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    As the other thread mentions, the immutable file check does not actually stop the cPanel update itself. That update will still continue. Here is the quote from this location:

    If you do not wish to make the files mutable, then the update is still going to proceed, only those set files will not be updated.
     
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    #11 cPanelTristan, Jun 1, 2011
  12. Sash

    Sash Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Is there a way to disable this check?
     
    #12 Sash, Jun 4, 2011
  13. Bdzzld

    Bdzzld Well-Known Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    Why would you like to disable this check? (It will only run once every ten days according to the logs.)
    It may point you into the direction of files which may cause problems being updated by cPanel.
     
    #13 Bdzzld, Jun 4, 2011
  14. alpinist

    alpinist Member

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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    To exclude every file in a directory from being updated, can I enter just the directory path in cpanelsync.exclude, or do I have to enter the entire path of every file in the directory? In other words, will the following work?

    echo "/usr/local/cpanel/base/3rdparty/somedir/" >> /etc/cpanelsync.exclude

    or do I have to use

    echo "/usr/local/cpanel/base/3rdparty/somedir/file1.php" >> /etc/cpanelsync.exclude
    echo "/usr/local/cpanel/base/3rdparty/somedir/file2.php" >> /etc/cpanelsync.exclude
    echo "/usr/local/cpanel/base/3rdparty/somedir/file3.php" >> /etc/cpanelsync.exclude
    etc.
     
    #14 alpinist, Jun 9, 2011
  15. cPanelTristan

    cPanelTristan Quality Assurance Analyst
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    Re: One or more immutable files are preventing cPanel and WHM from updating on your..

    The immutable file check only runs periodically and it does not stop the upgrade. It only stops the files set immutable from updating. There is no reason to exclude the files, since nothing is happening to those files and nothing is stopping the actual cPanel upgrade.
     
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    #15 cPanelTristan, Jun 9, 2011
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