Nuno Francisco

Registered
Jul 1, 2019
3
0
1
Luxembourg
cPanel Access Level
Root Administrator
Hello,

Impossible to login to my WHM.
After install WHM I get this message :
"Navigate to the following url using the address bar and enter this one-time autologin url:"
But at this stage, no matter witch password, doesn't work and I cannot login.
Without login I cannot retrieve my ID and I'm not able to open a ticket support
Can anyone help me here please?
Thanks in advance
 

cPanelMichael

Administrator
Staff member
Apr 11, 2011
47,909
2,222
463
Hello @Nuno Francisco,

Are you able to connect to the server over SSH? If so, try manually setting the password for the root user by executing the following command:

Code:
passwd root
Then, attempt to access WHM again using the root password you entered upon the execution of the above command. If it continues to fail, review /usr/local/cpanel/logs/login_log with the following command and let us know the specific error message that appears when the WHM access attempt fails:

Code:
tail -f /usr/local/cpanel/logs/login_log
Thank you.
 

Nuno Francisco

Registered
Jul 1, 2019
3
0
1
Luxembourg
cPanel Access Level
Root Administrator
Hello Michael,

Meanwhile I could pass thought this issue but now I'm having another one.
I would like to purchase a cPanel License but I get an error, impossible to generate order. Can you provide some tips about a way to go trough or maybe purchase license otherwise?