The Community Forums

Interact with an entire community of cPanel & WHM users!
  1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

one users formmail not going through to external server

Discussion in 'E-mail Discussions' started by noimad1, May 6, 2009.

  1. noimad1

    noimad1 Well-Known Member

    Joined:
    Mar 27, 2003
    Messages:
    627
    Likes Received:
    0
    Trophy Points:
    16
    Hi,

    I have one customer that we just moved to a new server we setup, and he has form mail that goes to external mail server.

    however, the mail isn't going through, and is giving us this error:

    Remote host theirmailserver [xx.xxx.xxx.xxx] closed connection in response to end of data.

    Now, here is the strange part. If I log into webmail on our server I can send to their server just fine. It just appears to be this customers formmail (contact for and order notification through oscommerce).


    I had them check their mail logs, but they are claiming they aren't seeing anything in their logs?

    Anyone have any ideas on this?
     
  2. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Do you have the SMTP tweak enabled?
     
  3. noimad1

    noimad1 Well-Known Member

    Joined:
    Mar 27, 2003
    Messages:
    627
    Likes Received:
    0
    Trophy Points:
    16
    No, it appears we do not have the SMTP tweak enabled...
     
    #3 noimad1, May 6, 2009
    Last edited: May 6, 2009
  4. noimad1

    noimad1 Well-Known Member

    Joined:
    Mar 27, 2003
    Messages:
    627
    Likes Received:
    0
    Trophy Points:
    16
    Anyone have any other ideas by chance?
     
  5. cPanelDavidG

    cPanelDavidG Technical Product Specialist

    Joined:
    Nov 29, 2006
    Messages:
    11,279
    Likes Received:
    8
    Trophy Points:
    38
    Location:
    Houston, TX
    cPanel Access Level:
    Root Administrator
    Is the other server permitting your server to send sendmail request to it?
     
  6. noimad1

    noimad1 Well-Known Member

    Joined:
    Mar 27, 2003
    Messages:
    627
    Likes Received:
    0
    Trophy Points:
    16
    Well I'm not 100% sure just yet....they are claiming they aren't seeing anything in their logs, but I can see where we make the connection to their server....
     
Loading...

Share This Page